I need to reset the Headphone potentiometer on my Komplete Audio 2

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Igor Dantas
Igor Dantas Member Posts: 1 Newcomer
in Other Software & Hardware

Hello! I have a problem with my Komplete Audio 2. The Headphone volume potentiometer is only activating one side of the headset, I probably have to replace this potentiometer, I would like to know the exact reference of the potentiometer so I can replace it.

I attached a picture of a similar potentiometer model that I found on AliExpress. Does anyone know if this can be used to replace the Komplete Audio 2 Headphone potentiometer?

Captura de tela 2025-06-25 115516.png
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  • PK The DJ
    PK The DJ Member Posts: 2,802 Expert
    edited June 25

    Are you sure it's not the socket? That would be subject to wear and tear, more so than the pot. Also if you're using a 6.3 to 3.5mm adapter, check it's not that.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,967 admin
    Answer ✓

    Please reach out to our hardware service here, they might be able to tell you or give you options: https://bit.ly/NI_Support_All

  • PoorFellow
    PoorFellow Moderator Posts: 7,415 mod

    I attached a picture of a similar potentiometer model that I found on AliExpress. Does anyone know if this can be used to replace the Komplete Audio 2 Headphone potentiometer?

    Physical characteristics of electronics only means that they will fit 'into the hole' physically and it does not say much , if anything at all , about if the component has same electrical specifications and characteristics or if is fit as a replacement. Just because it looks the same does not mean that it can not be another component all together (unless of course we are talking e.g. color coded resistors or similar).

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