Komplete 15 Standard Showing Everything is Demo

Saddeus

I recently bought Komplete 15 Standard, and activated my key on my account.

I have logged into native access with that same email address.

Everything however is showing as DEMO after installing.

Screenshot 2025-06-16 155257.png

I am looking at the included products page:

https://www.native-instruments.com/en/products/komplete/bundles/komplete-15-standard/included-products/

These are listed as included and no where does it mention its only a demo.

Screenshot 2025-06-16 155518.png

Does anyone know how to resolve this?

Jeremy_NI

@Saddeus It looks like you bought a bundle with a keyboard? For the Komplete bundle to be activated you need to have the base product registered. The base product in this case is the keyboard. Once you receive it and register the hardware serial it will activate the bundle.

Saddeus

I also would like to note I tried the steps in this article with no success.

https://support.native-instruments.com/hc/en-us/articles/4402377887121-My-products-are-showing-as-demo-in-Native-Access

Uwe303

Hello,

if you use mac os, have you granted full disk access to all the native instruments apps:

https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

PoorFellow

I recently bought Komplete 15 Standard, and activated my key on my account.

I have logged into native access with that same email address.

@Mert_NI , this sounds as if could use your account inspection powers as well as maybe your N.A. insight .

Jeremy_NI

@Saddeus It looks like you bought a bundle with a keyboard? For the Komplete bundle to be activated you need to have the base product registered. The base product in this case is the keyboard. Once you receive it and register the hardware serial it will activate the bundle.