Hi all — I’m urgently looking for help from NI staff or anyone who’s resolved this:
I have a Kontrol S61 MK3 purchased new from GearNuts in December 2023. I attempted the firmware update using the official Native Instruments Firmware Updater on my MacBook Pro M2 Max (Sonoma 14.7.1), and now the keyboard is fully bricked. Every time I power it on, it shows:
“Looks like something went wrong”
Here’s what I’ve already tried (none of which worked):
- Multiple data-capable USB-C and USB-A to B cables, including a certified USB4 cable
- Different USB ports, no hubs
- Rebooted and reinstalled Native Access + the Firmware Updater
- Manually launched the updater via Terminal with
sudo
- Removed NTK and all supporting files
- Tried entering bootloader mode by holding Octave ↑ and ↓ while powering on — still boots into error screen
- Firmware updater can’t detect the device, and Rescan is greyed out
I’ve submitted a full support ticket but I have rehearsals this Thursday and a show on Saturday, and this has taken my entire rig down. I’d be extremely grateful if someone from NI can help expedite this — either with a firmware recovery tool or a path to a replacement.
Thank you for any help or guidance.