NA not running and showing a pink square

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Vtroger
Vtroger Member Posts: 3 Newcomer
edited June 11 in Native Access

I've installed Native Access on my Intel Mac Pro Running OS 14.7.6. and using Izotope plugins. NA will not boot. It hangs on a pink square. I've tried the trouble shooting routine but to no avail. Customer Support is very slow on this one.

Any one having/had the same issue?

Stauss_NA_Hang.jpeg

Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,845 mod

    Hello,

    have you done this:

    https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Vtroger We've seen a couple of similar reports. I see that my colleagues got back to you.

  • Vtroger
    Vtroger Member Posts: 3 Newcomer

    Jeremy,

    Thanks but this did not help. I'm not running Native Instruments. I'm trying to run Native Access.

    I use the Izotope Plugs with Pro Tools. I cannot access my Authorization Codes with out running NA. Is there a work around?

    I'm on a Mac Pro Late 2013, OS 14.7.6, ProTools 2024 HDX card using Thunderbolt to Apogee interface and Avid Control/Eucon, with two Avid S1 controllers and an Avid Dock surface.

    Thanks.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    https://community.native-instruments.com/discussion/comment/231127#Comment_231127

    You're in contact with the specialists, there is not much I can help you with, unfortunately. I think a fix is on the way, not sure about the availability. My colleague will get back to you as soon as possible.

  • Vtroger
    Vtroger Member Posts: 3 Newcomer

    Thanks, I look forward to hearing from support soon. I'm trying to authorize my Izotope monthly subscription using Native Access. Is there a workaround in the meantime?

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