Mashine 3 freezing and cutting out audio

Lvlz_

Made my first beat after taking a break for a few months partially due to the same reason. first it would just keep freezing randomly while playing beat sometimes beat would stop. now it cuts out audio, can hear my speakers pop and it continues to freeze. thought it was due to lack of space so i removed everything and relocated to external harddrive. that wasnt the issue. the issue is MASHINE 3 ITSELF. it dont work at all to be honest I would like a refund. havent worked properly since installed. I go back to mashine 2 and it works flawlessly. only thing is, i cant transfer beats made on mashine 3 to mashine 2. anybody else having this problem?