Plugin Authorization Issue although its paid Music Production Suite Pro / Izotope

nathan95 · 2025-05-30T16:05:04+00:00

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Im trying to use my Plugins within the Music Production Suite Pro but they always show the Izotope Product Portal to Authorize even if its already shifted to native instruments native access though i have both the portal from izotope and native access

hope someone had the same issue to know how to fix it appreciate it thx in advance

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Jeremy_NI

@nathan95 We've seen similar issues. If you haven't already please get in touch with our support here: https://bit.ly/NI_Support_All

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PoorFellow

even if its already shifted to native instruments native access

What do you mean shifted to N.A. ?

Most likely then if you bought something at iZotope then you still need iZotope Product Portal to install and activate. Only what you bought at N.I. site and installed using N.A. should activate in N.A. .

Yes , N.I. have been merging iZotope log-in with N.I. log.in , but as far as I know then the accounts are still not merged and N.I have not moved iZotope purchases to N.A.

Else please explain in greater detail where you bought what product ? that you are trying to use where ?

Jeremy_NI

@nathan95 We've seen similar issues. If you haven't already please get in touch with our support here: https://bit.ly/NI_Support_All

AlmaJ

Try completely uninstalling iZotope Product Portal, then restart your computer. Open Native Access, sign in with your Native ID, and check the Subscriptions tab to make sure all your plugins are properly authorized. If it’s still not working, reach out to Native Instruments support at https://bit.ly/NI_Support_All—they helped me sort out a similar issue. Hope that fixes it, and let me know how it goes!

AlmaJ

One thing to try: make sure you've updated both Native Access and the iZotope Product Portal to their latest versions. Even though Native Access is supposed to handle everything now, some legacy plugins may still ping the old portal. Also, double-check that your iZotope account and NI account are properly linked — sometimes the handshake between the two doesn’t sync right away.

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