The Summer of Sound Sale Q&A thread

PoorFellow

https://community.native-instruments.com/discussion/comment/228321#Comment_228321

I bought the Komplete 15 Ultimate update. I had Komplete standard 14.

f what you had were Komplete standard 14 then what you needed to buy was the UPGRADE to Ultimate not the UPDATE , the Update was for if you had had Komplete 14 Ultimate. Ref. : Compare Komplete 15 bundles

The new serial for Komplete 15 ultimate update is not working. What do I do. Please help.

Please contact N.I. Support (all) and ask for a refund because that you bought the wrong Update then buy the Upgrade that works instead.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

LostInFoundation

Constantly ignored… nice…

Is it so difficult to say “we don’t know the answer to this question. We’ll take informations”…?

Or even “We won’t answer this question”?

CZZ

Hi,
I bought the update for Kontakt 8, still waiting for the evoucher …
It's no more possible to contact the support ??

PoorFellow

https://community.native-instruments.com/discussion/comment/228401#Comment_228401

I bought the update for Kontakt 8, still waiting for the evoucher …

Please also check email spam folder.

It's no more possible to contact the support ??

Could you please elaborate on that ? Else then please contact N.I. Support (all)

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

CZZ

I wasn't able to find a basic support email, I had to use the chat bot and then ask for a real human chat
eventually had a real contact. waiting for the reply by mail

PoorFellow

https://community.native-instruments.com/discussion/comment/228417#Comment_228417

I wasn't able to find a basic support email, I had to use the chat bot and then ask for a real human chat
eventually had a real contact. waiting for the reply by mail

Yes , there is no email that you can write to to initiate support. All support must be initiated through the web-interface. But great that you found out how to get support 🙂