The Summer of Sound Sale Q&A thread
Comments
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I bought the Komplete 15 Ultimate update. I had Komplete standard 14.
f what you had were Komplete standard 14 then what you needed to buy was the UPGRADE to Ultimate not the UPDATE , the Update was for if you had had Komplete 14 Ultimate. Ref. : Compare Komplete 15 bundles
The new serial for Komplete 15 ultimate update is not working. What do I do. Please help.
Please contact N.I. Support (all) and ask for a refund because that you bought the wrong Update then buy the Upgrade that works instead.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Constantly ignored… nice…
Is it so difficult to say “we don’t know the answer to this question. We’ll take informations”…?
Or even “We won’t answer this question”?
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Hi,
I bought the update for Kontakt 8, still waiting for the evoucher …
It's no more possible to contact the support ??0 -
I bought the update for Kontakt 8, still waiting for the evoucher …
Please also check email spam folder.
It's no more possible to contact the support ??
Could you please elaborate on that ? Else then please contact N.I. Support (all)
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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I wasn't able to find a basic support email, I had to use the chat bot and then ask for a real human chat
eventually had a real contact. waiting for the reply by mail0 -
I wasn't able to find a basic support email, I had to use the chat bot and then ask for a real human chat
eventually had a real contact. waiting for the reply by mailYes , there is no email that you can write to to initiate support. All support must be initiated through the web-interface. But great that you found out how to get support 🙂
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