NTKDaemon 3.18.0 broken, can only use C:/public location for download

System
System Posts: 55 admin
in Native Access
This discussion was created from comments split from: NTK Daemon installation hasn't been completed.

Answers

  • bob
    bob Member Posts: 37 Member

    NTKDaemon 3.18.0 is broken, it can only use C:/public location for content & download.

    the only way to get it opening is a regedit clean

    delete the location path here: HKEY_USERS.DEFAULT\Software\Native Instruments\Native Access

    make a backup of your content key before delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments

    delete also all your json files in public/documents/Native Instruments/Installed products

    now you should be able to get native access opening, but showing nothing installed.

    in some case if the "loading products" never end you should also delete the Native Access cache: user/app data/roaming/native instruments (you can delete the folder) & this key HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Native Access

    if you stop NTKDaemon service or change the user account, it will break again Native Access.

    everything (regedit & json files) using another location than C:/public will break Native Access.

    use the content backup and delete json files to enable the applications to load content again.

    this thing is broken since 1 may, and still not updated by NI. maybe next week if we are lucky.

    the NTK log file say drive access refused if you are not using C:/public (for download & content)

    if you have no more space on C your are dead for downloading products. it is a real shame coded with feet & not tested.

  • bob
    bob Member Posts: 37 Member

    Incidentally, the Kontakt & Reaktor Native Access tabs are also not matching with the description.

    Untitled Image Untitled Image

    as it use a hash check validation, you can even not use an older version of NTK. User support is taking way too long to implement a fix. This version should never have been published without prior internal testing.

  • bob
    bob Member Posts: 37 Member

    same problem with the 3.18.1 update

    it is still locked on drive C:/public location. nothing better was made with your "hot fix"

  • PoorFellow
    PoorFellow Moderator Posts: 7,291 mod

    @Mert_NI , could you please take a look at this problem ?

  • bob
    bob Member Posts: 37 Member
    Untitled Image

    the Native Access 3.18.1 result when not using C:/public location for installed products.

    HKLM software Native Access content other than C is never taken

    it is exactlly the same joke than 3.18.0

    the NTKDaemon service stop and break the Native Access opening. it need clear cache, delete regedit keys, json files, etc, etc…

    3.17 was working, the 2 last update not. i will not spend my life on support ticket.

  • bob
    bob Member Posts: 37 Member

    it only need to fix the broken drive access.

    if you assign 1 ContentDir on D and you are dead. it is not usable at all in this state.

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