NTKDaemon 3.18.0 broken, can only use C:/public location for download

System

This discussion was created from comments split from: NTK Daemon installation hasn't been completed.

bob

NTKDaemon 3.18.0 is broken, it can only use C:/public location for content & download.

the only way to get it opening is a regedit clean

delete the location path here: HKEY_USERS.DEFAULT\Software\Native Instruments\Native Access

make a backup of your content key before delete it: HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments

delete also all your json files in public/documents/Native Instruments/Installed products

now you should be able to get native access opening, but showing nothing installed.

in some case if the "loading products" never end you should also delete the Native Access cache: user/app data/roaming/native instruments (you can delete the folder) & this key HKEY_CURRENT_USER\SOFTWARE\Native Instruments\Native Access

if you stop NTKDaemon service or change the user account, it will break again Native Access.

everything (regedit & json files) using another location than C:/public will break Native Access.

use the content backup and delete json files to enable the applications to load content again.

this thing is broken since 1 may, and still not updated by NI. maybe next week if we are lucky.

the NTK log file say drive access refused if you are not using C:/public (for download & content)

if you have no more space on C your are dead for downloading products. it is a real shame coded with feet & not tested.

bob

Incidentally, the Kontakt & Reaktor Native Access tabs are also not matching with the description.

as it use a hash check validation, you can even not use an older version of NTK. User support is taking way too long to implement a fix. This version should never have been published without prior internal testing.