cannot install Native Access 2 / dependencies

hayahori
hayahori JapanMember Posts: 8 Sine
edited August 4 in Native Access

Hi, I cannot install Native Access 2 in my computer.

In installing, this message appeared

"Please grant permission to Native Access to install fependencies. Please restart Native Access and try again."


I saw the article this error message appears in Mac, but my computer's OS is Windows11.

Do you know a solution for this problem in Windows11 ?

Please help me!😭


OS : Windows 11 Home (ver. 21H2)

Processer : Core(TM) i7-12700  2.10 GHz


Best Answer

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 1,797 mod
    Answer ✓

    Hey all, the issue seems to be broader now.

    If you get the error message on Mac, simply open Activity Monitor and force quit the ntkdaemon process, that should do the trick.

    If you are on Windows, it's a bit more tricky. You would need to get in touch with our customer support here: http://bit.ly/NIsupport_install

    If it's an emergency and you don't want to wait, you can always downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

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