Traktor Freezes when relocating a missed track 4.2.0 MAC

Mani Muchasalsa

Traktor Pro 4 is freezing when you try to relate a missed track you had in your crates. This just started 4 days ago I guess after the recent updates. 3 of my other DJ friends also have experienced this over the weekend.

Can someone in support help with this or has someone else experienced this over the past 3 days. Thanks

lord-carlos

Yes, it's a known problem with 4.2 on mac. You can use the backup to start 4.1

Martiniix_NI

Hey!

I have pinned this as a know issue. We are aware of it.

lord-carlos

Yes, it's a known problem with 4.2 on mac. You can use the backup to start 4.1

Mani Muchasalsa

Thank you for your advise. Native Native is not saying anything as per their tradition to go quiet for ages. That is if you are lucky they will respond.

Martiniix_NI

Hey!

I have pinned this as a know issue. We are aware of it.

Deejay Gucci

Me Too….go back up….. native = BUG!

Mani Muchasalsa

So martinnix when will this be resolved and how can I downgrade to 4.1 while waiting for you guys to sort this out?

lord-carlos

https://community.native-instruments.com/discussion/comment/225028#Comment_225028

You can start the old version from here: https://support.native-instruments.com/hc/en-us/articles/209551269-How-Can-I-Downgrade-my-TRAKTOR-to-an-Earlier-Version

surmaszym

What to do when I don't have old version and I've just downloaded bugged version? When this issue will be fixed?

Mani Muchasalsa

I am sorry if you downgrade it will take out all the new tracks you loaded after you upgraded from 4.1 to 4.2. To some of us it will mean losing hundredsof tracks. Just a bit surprise that tracktor cannot resolve this with a firmware or a new update that will not cause you losing all tracks you loaded after upgrading to 4.2.

These are some of the reasons why some people think Traktor has lost the market not because it's not a great software . I now have to switch back to Serato that I don't like that much for fear of Traktor freezing in the middle of a gig.

And guess what there was an issue with Serator last week and when we sent a message, it took them just 48 hours to resolve it.

Plrease traktor just do something to us your loyal customers for over 15 years. That banter we use to have with friends who left your can no longer hold if this is how you handle a serious issue like this one.

You can't give a time frame that you will resolve this. This quick fix solution to resolve this issue is going to cause us more headache and loss of our tracks.

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LevyDj

The same situation has happened to me after buying and updating Traktor 4. I wonder if the solution is to go back to version 4.1 or will native instruments resolve this situation?

Martiniix_NI

Hey @LevyDj

We are working on this issue, for now the workaround is to downgrade.

MickyD

Same issue here. Guess I'm stuck with it as there is now way I am downgrading. Too many new songs added and stems created.

LevyDj

When is the upgrade expected to resolve Traktor Pro 4.2 issues?

dariodelima

guys for those that are saying they added a lot of new music in 4.2 so won’t downgrade, another workaround to solve this issue if you still have 4.1 in your backup folder, open documents open Traktor 4.2 copy your collection.nml and then open Traktor 4.1 and replace that collection.nml file with the one you just copied. Then open Traktor 4.1 and your collection and playlists and all will be the same as it was in Traktor 4.2 with all new songs added. Then you have two choices you can use relocate in 4.1 and then do the whole process backwards and replace 4.2 collection with new 4.1 collection.nml or continue to use Traktor4.1 with all new songs added from 4.2 until NI fix the issue.

(Note you will have to re- analyse the new songs added again unless you copy over stripes folder also, but to make it simple just re-analyse the new songs added)

joejoe966

I can't find the backup folder in the location indicated by the tutorials 
(Macintosh HD > Applications > Native Instruments > Traktor 4).
Wwhat can I do, when will you solve the problem?  
It's really annoying...I await news!Thank you!