Can I use the three months free komplete now code if I already had 1 month free and canceled?

I've got a free coupon for three months at the Novation store and I want to use it but it seems that it's only for the shopping process and my account is already with a canceled subscription. I don't find a place to paste the code, in Native Access the code is not long enough to fill the required space so I guess it's a code just for the checkout as the instructions on the website said.
Best Answer
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Hi @manolo.floyd a code needs to be used at checkout. However, if the website doesn't give you an option to fill in the code, most likely you can only use a code once.
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Answers
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You could try getting in touch with Order Support to see what they say, but I do believe it is a Purchase discount code...
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Hi @manolo.floyd a code needs to be used at checkout. However, if the website doesn't give you an option to fill in the code, most likely you can only use a code once.
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Hi @manolo.floyd,
I had the same issue and could solve it for me:
- Reactivate the subscription on the website
- On the subscription details site (click on the subscription itself), click on "edit subscription"
- There you can apply the code from novation (apply coupon)
- Then click update subscription
- On the details site, you can see now 0.00 € price and if you click on breakdown, you should see the name of the coupon.
Hope that helps!
MAR
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