Native Access keeps showing Download Failed when I try to update Traktor Pro to 4.2

Ernesto B. · 2025-05-04T18:09:55+00:00

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Windows 11.

It was working until Thursday, then, suddenly, it stopped working.

I installed Traktor Pro 4.2 without problems, but there seemed to be some installation issue, so I uninstalled it and tried to reinstall it again from Native Access… Then I got the message Download Failed, and it just stopped working altogether.

I have reinstalled Native Access, turned the self detect proxy off, turned the firewall off…. Blablabla… Tried everything, but still not working.

Can anyone supply some support? Thanks!!!

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/comment/225044#Comment_225044

Hello Ernesto B., I checked your account and it seems like you have created a support ticket already and one of my colleagues is helping you to solve that issue. So this will be better to check this situation in that ticket individually.

I hope this helps☺️

All comments

LostInFoundation

One ulterior attempt you can do: check in the folder where NA puts the downloads if a (corrupted) file remained.

In that case, delete it and try to download again

(Corrupted files prevent new downloads to succeed)

Ernesto B.

Thanks for your suggestion: there are no corrupted files in the folder… I wonder who works at NI? I wrote to them on Thursday and then on Friday and Saturday, but still no answer…. Do they realize they sell equipment and soft for DJs, who work over the weekend??

Mert_NI

https://community.native-instruments.com/discussion/44909/native-access-keeps-showing-download-failed-when-i-try-to-update-traktor-pro-to-4-2

Hello Ernesto B., sorry for the issue.

Can you please try the workaround in the Knowledge Base article below:

Fixing Software Update Installation Issues (Windows)

I hope this helps☺️

Ernesto B.

Hi! Thanks for the tip. I have tried it, but no good. Let me tell you the exact sequence that brought me here:

May 2nd.

NI suggests that I update to Traktor Pro 4.2. I follow the suggestion. For some reason, Traktor Pro does not work after updating. I reinstall it from Native Access (at this point Native Access was working fine), and now Traktor 4.2 works, but it seems to have problems to retrieve my settings from the previous installation (Traktro Pro 4.1.1). So I do not have my settings.

I decide to reinstall Traktor Pro yet again. Native Access still working without problems, but Traktor Pro 4.2 still seems unable to retrieve my previous settings, dooming me to a fresh start. So I decide no way, and I uninstall Traktor Pro 4.2 to try and make a completely fresh start.

On Friday May 3rd, I try to use Native Access for my fresh start. But it does not work. When I try to download Traktor Pro, or any other software, the application says "Download failed", and it queues the download. It does so almost inmediatly. No further information is offered.

Thus, I find myself on a weekend having to work, without Traktor Pro, and without the means to download it!!!!!!!! Fortunately I found a backup copy of Traktor Pro 4.1 and could work.

I have uninstalled and reinstalled Native Access time and again, cleaned the registry, deactivated my firewall… I even refreshed my windows 11 installation.

No good. All the time the same problem: Download Failed. And the reinstallation is queued. Instantaneously.

At this point, I think that your server may be denying my requests as I used too many installations on May 2nd. But who knows?

I need help. My system was working perfectly on May 1st, before you guys suggested me tu update it…

Thanks for your understanding.

Ernesto B.

https://community.native-instruments.com/discussion/comment/224847#Comment_224847

Did not work, unfortunatelly…

Mert_NI

https://community.native-instruments.com/discussion/comment/224863#Comment_224863

Hello Ernesto B., sorry to hear that the issue is still going on.

Can you please send us the screenshot of the issue.

I hope this helps☺️

Ernesto B.

Sure can… There you go

Screenshot 2025-05-06 182704.png

Mert_NI

https://community.native-instruments.com/discussion/comment/225044#Comment_225044

I hope this helps☺️

Ernesto B.

Yes, we are doing that… thanks!

Ernesto B.

But let us keep the community posted afterwards…

bob

the custom download location is broken in native access prefs. (even if it take the value)

it need to use the default path C:/user/public…. or the download fail. 3.18.0 is not working as it should.

so a 70Go library will need free space on C…. this is very bad and not tested seriously before publish the update.

bob

and when you use the default location and get a valid install.

it add regedit key to a unusual location (but don't say repair as other registered products)

HKEY_USERS.DEFAULT\Software\Native Instruments\

instead of

HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments\

about sound content:

all is made for C/public/documents/ others location will show repair and never manage to install or repair.

Native Access only works with default values. and is boring to repair in case of loading product loop that never end.

clear cache (C:\Users\%UserName%\AppData\Roaming\Native Instruments\Native Access)

delete in regedit

HKCU/software/Native instruments/NativeAcces

HKLM/software/Native instruments/ (make a backup before to not loose all your installed content)

delete json file (C:\Users\Public\Documents\Native Instruments\installed_products)

check to start NTKDaemon service before open Native Access (in task manager)

a mad situation for windows users. this is the only way to get it working again after a default location change attempt.

Ernesto B.

This does seem as a solid answer: I do not want to test it as now everything is working fine (I mean Traktor Pro 4.2, which is what I need), but I will keep your solution saved and test it during the next update! Thanks!! :)

LostInFoundation

https://community.native-instruments.com/discussion/comment/225340#Comment_225340

If everything described is correct, congratulations!

You should work for NI ☺️

bob

https://community.native-instruments.com/discussion/comment/225601#Comment_225601

i loosed 2 days to check what is wrong … it should be paid with a free komplete15 account for the users help assistance & solution.

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