is there a way to use a 2nd hand maschine+ without registering the serial?

JesseHVNZ

this is the second one I bought in a week. both used. the first wouldn't boot and this one of course already has the serial registered. so am i just stuck at the register screen until support transfers the serial or is their a work around?

im about to throw in the towel with this company.

LostInFoundation

With Maschine+, unluckily no. You have to wait for Support to make the License Transfer.

I suppose you can’t even use it in Controller Mode or MIDI Mode until you can go past the register screen

LostInFoundation

I thought OP already contacted support, since he says “until support transfers the serial”… but now you are making me doubt it…

@JesseHVNZ In case you haven’t, contact them explaining the situation. Usually they help providing a new serial (maybe asking for proofs that the device is yours now).

Or, as ozon said, if you can contact seller and ask him to do the License transfer. Tell him it’s useless not to do it, since both of you will have the software (NI allows previous owner to keep the software… only the HW that it’s not in any case in his hands anymore will be removed from his account)

LostInFoundation

https://community.native-instruments.com/discussion/comment/223788#Comment_223788

Why do you think NI won’t be able to provide a new serial for a hardware? They always do it in case of License transfer for a device. And they also do it in case that the license transfer has not been done by the seller.

In facts, I bought my M+ second hand… and the (honest) seller that did the License Transfer provided me the new serial that NI gave him. Same for my second Jam. And same when I sold my Studio.

Or… another example involving support could be when I bought my Mikro MK3 and the (dishonest) seller said he would do the License Transfer but in the end didn’t. NI Support helped me and sent the new serial directly to me

LostInFoundation

With Maschine+, unluckily no. You have to wait for Support to make the License Transfer.

I suppose you can’t even use it in Controller Mode or MIDI Mode until you can go past the register screen

ozon

The seller should give you a NI Transfer ID for the Maschine+. Without that, it’s still owned by whoever registered it previously.

LostInFoundation

I thought OP already contacted support, since he says “until support transfers the serial”… but now you are making me doubt it…

@JesseHVNZ In case you haven’t, contact them explaining the situation. Usually they help providing a new serial (maybe asking for proofs that the device is yours now).

Or, as ozon said, if you can contact seller and ask him to do the License transfer. Tell him it’s useless not to do it, since both of you will have the software (NI allows previous owner to keep the software… only the HW that it’s not in any case in his hands anymore will be removed from his account)

ozon

https://community.native-instruments.com/discussion/comment/223719#Comment_223719

As I understand it, we're talking about the inability to register the Maschine+ (the device), not a software serial. NI won't be able to "provide a new serial", as it is about a hardware device. If the seller did reset the M+ but not provide a Transfer ID, that sounds quite fishy to me.

LostInFoundation

https://community.native-instruments.com/discussion/comment/223788#Comment_223788

Why do you think NI won’t be able to provide a new serial for a hardware? They always do it in case of License transfer for a device. And they also do it in case that the license transfer has not been done by the seller.

In facts, I bought my M+ second hand… and the (honest) seller that did the License Transfer provided me the new serial that NI gave him. Same for my second Jam. And same when I sold my Studio.

Or… another example involving support could be when I bought my Mikro MK3 and the (dishonest) seller said he would do the License Transfer but in the end didn’t. NI Support helped me and sent the new serial directly to me

ozon

Why do you think NI won’t be able to provide a new serial for a hardware?

Because it’s either imprinted on the casing or burned into the device’s ROM. To provide a new one, they’d literally send you a new device.

But maybe NI indeed uses soft serials for their hardware as well. That’d be a surprise.

LostInFoundation

Oh…wait… you made me discover one thing:

Out of curiosity I checked the serials on the bottom of the devices and the ones listed in my account (the ones that NI sent to the seller and that I used to register them… they are the same ☺️

So…in the end… the serial gets released (or “renewed”)….they don’t give us a new one…

At this point…I understand even less the whole “In order to complete the transfer please forward the following Transfer ID to the future owner” and “The new owner can import the products into their account via the following link: http://www.native-instruments.com/complete-transfer/“ (which I never followed btw… just entered the Serial in the email (that now I discover is the same on the device).

It would simply be enough that the seller says “ok, now the serial is released” 😏

Probably that’s why I always thought the Serial they send by email was a different one.

How to complicate easy things 😂

You were right @ozon 👍🏼

ozon

@LostInFoundation it‘s all about fraud prevention. A serial number can only be transferred to a new owner, if the original owner releases it (by requesting a transfer ID). That way, illegally selling Native Instruments serial numbers will not have an impact on the current (legal) owner.

That’s why the story of the OP sounds fishy to me: That M+ was potentially not sold by the legal owner.

@JesseHVNZ please contact NI support.

LostInFoundation

Usually previous owners don’t do the License Transfer because they are unaware that they will keep the softwares anyway. Not knowing it (and wanting to keep the softwares) they think in that way they will cheat NI.

And MANY users (sellers and buyers) simply don’t know how this all works (even because it’s quite unusual: many other companies don’t have anything similar. You just sell your stuff without thinking about serials)

It could also be a more serious matter, but if that was always the case… with all the “previous owner sold it without license” I see here in the forum… that would mean Maschines are the most searched items by thieves…😂😂😂