Cannot select external deck? Any Ideas?

Hi All
I've just got a new turntable (Reloop 7000 MK2) and trying to connect to S4 Mk3. It works fine in stand alone mixer mode on deck c (deck has line out level output), (PC turned off) with the Ext button on, but as soon as I turn on my PC (win 11) - even without Traktor running, the Ext button turns off, and you can't select Ext on any channel. Tried all settings I can think of, and uninstalling and reinstalling drivers etc - but I'm at a loss
Any Ideas please?
TIA
Answers
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Pressing the EXT should just switch the deck to external mode when the software is running.
You might also need to start the phono pre-amp (Shift + EXT i think) and make sure the input routing is correct. When you do that, do you see any blue bar moving in the input routing settings page? Can you take a screenshot?
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thanks for reply. The Ext button light goes out as soon as pc is turned on - software not even running, and cannot be reselected until pc is off, or the usb is unplugged.
no different if software is running - Ext cannot be selected / the button does not work
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Just updated to the new Pro4 software and it seems to have fixed it
thanks for replies
:)
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