S2 MK3 is not recognized by my computer / Traktor pro 3

Mavegoose
Mavegoose Member Posts: 1 Newcomer
in Traktor Software & Hardware

Hello everyone,

I’ve searched the internet for a solution, and although there are some topics on various forums, none have provided a valid fix.

I purchased a second-hand M2 SK3 controller and I'm trying to get it working. Below are the steps I've already completed:

  • License transfer: OK
  • Installed Native Access
  • Installed Traktor PRO 3
  • Manually installed the driver "Traktor Kontrol S2 MK3 ASIO Driver 5.2.0 - Win": OK
  • Attempted to run "Firmware Updater for Traktor Kontrol S2 MK3 1.4.0 Win": FAILED ⇒ Even though the S2 MK3 is connected, it’s not detected by the firmware updater.

Despite all of this, the controller is still not recognized by Traktor PRO 3 (nothing appears under the "Controller Manager", the S2 MK3 is not listed!).
Also, there is no trace of the USB connection in the device manager under USB - audio - video - game controllers ⇒ no S2 MK3 listed.
When plugged in, the S2 MK3 lights up briefly, then turns off after about 3 seconds.

Then I proceeded with:

  • Uninstalled Native Access and Traktor PRO 3
  • Reinstalled Native Access, Traktor, and Controller Editor
  • Tested the USB cable with another device: OK
    Still nothing...

I also followed the two guides from this page:
https://support.native-instruments.com/hc/fr/articles/4410096148113-Mon-produit-de-Native-Instruments-n-est-pas-reconnu-par-mon-ordinateur

To clarify:

  • NIHardwareAgent is running
  • NIHostIntegrationAgent does not appear in the task manager!

My conclusion:

  • Could it be a USB port issue? But then, why does the S2 light up?
  • Could it be a firmware issue that I can’t update ? (since the firmware updater doesn’t recognize the controller when connected)

For your information: the previous owner used it normally up until a Traktor PRO 3 update.

Thanks in advance for your help!!

Back To Top

Categories