Kontakt 8 no longer working

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Stereofool
Stereofool Member Posts: 5 Newcomer
in Kontakt

Hi, I'm baffled. I've followed all the advice: trashed the plist and reinstalled. Kontakt 8 barely works on my system after the update; no sound is generated other than the preview sounds. This occurs in both standalone and DAW. Additionally, when I load the library, the graphics are messed up in some of the libraries . Help!

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  • Vocalpoint
    Vocalpoint Member Posts: 4,055 Expert

    Need a baseline to work from here…

    What OS?

    What version of Native Access

    What version of K8 (there are several)

    When was it last working fine?

    What libraries are messed up?

    Screencaps would help in a big way.

    VP

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin

    @Stereofool Yeah we need a few more details, we're only humans and not psychics.

  • Stereofool
    Stereofool Member Posts: 5 Newcomer
    Answer ✓

    Hey All,

    Ok - Good news is I've got it all working again, thanks to Native Support!
    Apologies for not offering my insight into my system.

    The issue was a program I use on my Mac called Clean My Mac. It scrubs files that are taking up space and gets rid of junk. Well, it’s worked fine for years, but apparently the latest Clean My Mac update is very aggressive and stripped out a bunch of important stuff from my libraries. After reinstalling all my libraries, I can confirm that all is working again!

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,941 admin
    Answer ✓

    @Stereofool Thanks for the update. Adding our post about it:

    https://community.native-instruments.com/discussion/38631/clean-my-mac-causing-a-lot-of-issues-with-our-products-please-read
  • PK The DJ
    PK The DJ Member Posts: 2,789 Expert
    edited April 30

    I think it might be necessary to put a big banner at the top of the main site saying "Do not use Clean My Mac" and another one at the top of the forum. Maybe also one in Native Access. 😁

    The emails that get sent to customers could also benefit from a nice large WARNING header. 😁

    Untitled Image
  • PoorFellow
    PoorFellow Moderator Posts: 7,388 mod
    edited April 30
    https://community.native-instruments.com/discussion/comment/224145#Comment_224145

    Worst is that the CleanMyMac crew are aware of the issues their software cause. They just don't care enough to fix their software.

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