Where to get Traktor 4 with X1MK3/Z1MK2

Hi,
I recently bought the newest X1/Z1 Controller and the ad said, it comes with Traktor 4. But when I put the serials into access, nothing happened and when I try to run the 4 demo, I cannot connect it to access. What is the secret to get/run Traktor 4?
Best Answer
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This was solved on a different post hehe.
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Answers
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Can you see the serial numbers in your account?
https://www.native-instruments.com/en/my-account/my-products-serials-downloads/
Do you have the latest version of Native Access installed?
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Hi,
yes the serial is in my account, access is the newest version. Both devices has a hardware serial. I can add them to my access but nothing happened on the software side. Weird. The support asked me, where i saw that this products comes with Traktor. oh man.
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This was solved on a different post hehe.
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