Issue with High/Low knob on left channel S2 Mk3

Beat · 2025-04-09T06:30:21+00:00

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Hello Everyone, im using the S2 Mk3 since may 2023 and had no issue till yesterday when i use the High knob on the left channel it affects the Low knob at the same time and the Low knob is not controllable unless i press it down, i live in the Philippines so repair service can be a lil tricky here maybe someone could give me some advise? Kindly Regards and thanks for any help

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Martiniix_NI

Hey!

This sounds weird, can you share a video?

Sounds like if you have something mapped. Did you made any changes in the config?

Beat

Hi, this is what i thought first and check everywhere to make sure but yeah the low knob feels very loose now like no resistance,its really weird to me as i have never got a hit on it or spilled liquid but i guess the knob itself is not hard to find right? il do a video later the family is sleeping now

Martiniix_NI

Thanks, yeah that would be useful to know if it might be a hardware issue.

Have you tried cleaning it?

Stevan

Pushing the knob to register it sounds like a hardware issue, possibly damaged by a strong hit.

Beat

So im back sorry about that my Son bring a nice flue back home :P im trying to upload the video but it says not allowed format, its just an mp4 10second clip

Beat

Since i bought it never had a liquid spill or a hit on it not even a soft bump so at this point i can say im pretty confident that was not the cause

Beat

491510484_9582101178536958_1022306501730949804_n (1).zip

Well i guess Zip works, @Martiniix_NI if the question is opened it and cleaned then no i always clean the surface and put the mixer back into the box after every use, but i did spray a lil contact spray to see if that would do something but its still the same

Martiniix_NI

Thanks for the vid. Im gonna analyze it and get back to you on Thursday.

unknown

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Martiniix_NI

Hey!

1st. Please try to reset your preferences to the default in case you have something wrong with your mapping.

2nd. Use MIDI monitor when you replicate the issue to verify if something is wrong with the MIDI messages. (If you could send a video of this would be great).

https://support.native-instruments.com/hc/de/articles/209544729-%C3%9Cberpr%C3%BCfen-der-MIDI-Signale-eines-MIDI-Controllers

Beat

Hello good day, do you have discord? maybe a quick call there could do some quick magic i installed that midi ox but have to get into it as it did not recognize anything on start up. Kindly Regards

Beat

and also i just found out that if i push the low knob down the high knob works fine now the question is can i buy them here in the philippines like are they Uni size ect.?

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