Issue with High/Low knob on left channel S2 Mk3

Beat
Beat Member Posts: 5 Newcomer
edited April 9 in Traktor Software & Hardware

Hello Everyone, im using the S2 Mk3 since may 2023 and had no issue till yesterday when i use the High knob on the left channel it affects the Low knob at the same time and the Low knob is not controllable unless i press it down, i live in the Philippines so repair service can be a lil tricky here maybe someone could give me some advise? Kindly Regards and thanks for any help

Tagged:

Answers

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 454 mod

    Hey!

    This sounds weird, can you share a video?

    Sounds like if you have something mapped. Did you made any changes in the config?

  • Beat
    Beat Member Posts: 5 Newcomer

    Hi, this is what i thought first and check everywhere to make sure but yeah the low knob feels very loose now like no resistance,its really weird to me as i have never got a hit on it or spilled liquid but i guess the knob itself is not hard to find right? il do a video later the family is sleeping now

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 454 mod

    Thanks, yeah that would be useful to know if it might be a hardware issue.

    Have you tried cleaning it?

  • Stevan
    Stevan Traktor Mapping Mod Posts: 2,259 mod

    Pushing the knob to register it sounds like a hardware issue, possibly damaged by a strong hit.

  • Beat
    Beat Member Posts: 5 Newcomer

    So im back sorry about that my Son bring a nice flue back home :P im trying to upload the video but it says not allowed format, its just an mp4 10second clip

  • Beat
    Beat Member Posts: 5 Newcomer

    Since i bought it never had a liquid spill or a hit on it not even a soft bump so at this point i can say im pretty confident that was not the cause

  • Beat
    Beat Member Posts: 5 Newcomer
    491510484_9582101178536958_1022306501730949804_n (1).zip

    Well i guess Zip works, @Martiniix_NI if the question is opened it and cleaned then no i always clean the surface and put the mixer back into the box after every use, but i did spray a lil contact spray to see if that would do something but its still the same

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 454 mod

    Thanks for the vid. Im gonna analyze it and get back to you on Thursday.

  • Unknown
    Unknown
    edited April 15
    This content has been removed.
  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 454 mod

    Hey!

    1st. Please try to reset your preferences to the default in case you have something wrong with your mapping.

    2nd. Use MIDI monitor when you replicate the issue to verify if something is wrong with the MIDI messages. (If you could send a video of this would be great).

    https://support.native-instruments.com/hc/de/articles/209544729-%C3%9Cberpr%C3%BCfen-der-MIDI-Signale-eines-MIDI-Controllers

    Screenshot 2025-04-17 at 15.29.31.png
Back To Top

Categories