Power supply bought thru NI not compatible???

Blacsol
Blacsol Member Posts: 9 Member
in Komplete Kontrol

So I recently purchased a Kontrol keyboard, it came with a USB-C adapter, no power supply. It would be assumed that the USB-C adapter would power the keyboard from the computer, however my laptop doesnot have these ports just USB-A. I have an adapter that is USB-C to USB-A, just as NI website states "that you need in addition to a NI 40w power supply,"

IMG_20250408_134915231.jpg

which I just purchased. However the power supply that I bought on this website is not compatible with the keyboard????? The keyboard only has two USB-C outputs for the power source, while the NI power supply has a standard round outlet, similar to power tools. There is no place on the keyboard itself to plug in any power source??? ( Believe me I triple checked) Now what??

Answers

  • maniacintosh81
    maniacintosh81 Member Posts: 852 Expert

    In Specification only the need for a power supply is mentioned when used with a USB-A computer. No word about that specific NI power supply. With Kontrol S-series Mk3 you need a USB-C power supply. As far as I know NI doesn‘t offer one but you can use generic ones.

    IMG_2113.jpeg

    If you look on the order page of NI power supply Mk3 keyboards aren‘t listed as compatible.

    IMG_2114.jpeg
  • ALDREAD
    ALDREAD Member Posts: 452 Pro
    edited April 8
    https://community.native-instruments.com/discussion/44271/power-supply-bought-thru-ni-not-compatible

    that power supply is for the kk mk 1+2 not mk3, so return that one

    You need a usbc adapter like one for an iPad or iPhone ( usbc model) and cable

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