Power supply bought thru NI not compatible???

Blacsol

So I recently purchased a Kontrol keyboard, it came with a USB-C adapter, no power supply. It would be assumed that the USB-C adapter would power the keyboard from the computer, however my laptop doesnot have these ports just USB-A. I have an adapter that is USB-C to USB-A, just as NI website states "that you need in addition to a NI 40w power supply,"

IMG_20250408_134915231.jpg

which I just purchased. However the power supply that I bought on this website is not compatible with the keyboard????? The keyboard only has two USB-C outputs for the power source, while the NI power supply has a standard round outlet, similar to power tools. There is no place on the keyboard itself to plug in any power source??? ( Believe me I triple checked) Now what??

ALDREAD

https://community.native-instruments.com/discussion/44271/power-supply-bought-thru-ni-not-compatible

that power supply is for the kk mk 1+2 not mk3, so return that one

You need a usbc adapter like one for an iPad or iPhone ( usbc model) and cable

Jeremy_NI

Exactly what @ALDREAD said. If you want more information on what cables or hub to buy: Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

maniacintosh81

In Specification only the need for a power supply is mentioned when used with a USB-A computer. No word about that specific NI power supply. With Kontrol S-series Mk3 you need a USB-C power supply. As far as I know NI doesn‘t offer one but you can use generic ones.

If you look on the order page of NI power supply Mk3 keyboards aren‘t listed as compatible.

ALDREAD

https://community.native-instruments.com/discussion/44271/power-supply-bought-thru-ni-not-compatible

that power supply is for the kk mk 1+2 not mk3, so return that one

You need a usbc adapter like one for an iPad or iPhone ( usbc model) and cable

Jeremy_NI

Exactly what @ALDREAD said. If you want more information on what cables or hub to buy: Kontrol S-Series MK3: Avoiding Connection Issues by Using the Right USB-C Hubs and Cables

BIF

I'm able to use an old Apple iPhone charging adapter rated at 20 Watts. It plugs into US 120 Volt receptacles and has a single USB-C port on it. I have a single cable running from that AC adapter to the MK3. No hubs, no connectors.

Mine works but your mileage may vary.