Traktor S4 MK3 Right Jog Wheel Stuck

suitux

Hi everyone,

I bought a Traktor S4 MK3 on January 6th, 2025, and everything was working fine until today (April 1st), when I ran into a serious issue: the right Jog Wheel has stopped working.

It seems like there's a problem with the motor. I recorded a YouTube video (link below) where you can clearly see that the left Jog Wheel works properly, but the right one doesn’t spin when Haptic Mode is enabled. It just gets stuck and makes a weird noise, like it's trying to turn but can't.

I’ve tried resetting the controller, and also updated the firmware via Native Access, but nothing has fixed it so far.

Has anyone else experienced this? Any idea how to fix it, or should I go ahead and request a replacement?

Here's the video I recorded showing the issue:

https://www.youtube.com/watch?v=EHC3wPqvPZE

Thanks in advance for any help! 🙏

maniacintosh81

As you bought that unit just 3 months ago you should be eligible for a warranty claim. Would definitely try to get a replacement.