maschine + Unable to complete registration

susu2025
susu2025 Member Posts: 5 Newcomer
in Maschine
微信图片_20250402175350.jpg

It stays on this page and cannot complete the registration.

Answers

  • PK The DJ
    PK The DJ Member Posts: 2,759 Expert
    edited April 2

    Please provide more information.

    Based on the Maschine logo, I'm guessing you haven't just bought this new. If you bought it second hand, did you get a license transfer from the seller?

    The Maschine+ needs to connect to your wifi network to be able to register. Did you do that?

  • susu2025
    susu2025 Member Posts: 5 Newcomer
    https://community.native-instruments.com/discussion/comment/219555#Comment_219555

    I connected to the internet, and my device is new, but it gets stuck there and won't proceed. Thank you for your response. I don't know what to do anymore—I have tried many times

  • susu2025
    susu2025 Member Posts: 5 Newcomer

    I've had it for two years, and this is the first time I've encountered this problem.

  • PK The DJ
    PK The DJ Member Posts: 2,759 Expert

    Your device is new - but you've had it for two years. OK…

    So, you've only just opened it after two years?

    Did you not register it when you first got it? If so you shouldn't need to do it again.

  • susu2025
    susu2025 Member Posts: 5 Newcomer

    I registered before, but recently, I don't know what happened. It keeps asking me to register again when I open it. I've tried many times, but it doesn't work.

  • susu2025
    susu2025 Member Posts: 5 Newcomer

    This is really frustrating for me. I don't know how to solve this problem, so I'm reaching out to you for help.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,906 admin
    edited April 4

    @susu2025 If you haven't already, please get in touch with our support here: https://bit.ly/NI_support_maschine

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