Latest firmware version for X1 MK2 not available via updater?

myalteredsoul

While troubleshooting a different issue, I found that one of my X1 MK2’s shows it is on firmware 16. The other shows that it is on Firmware 11. The one on Firmware 11 is having issues with using custom mappings on Traktor 4.x.x (it works fine with Traktor 3).
11 shows as the latest available version in the updater. Is there something I’m missing?

Blindchad

Good to see you have the same issue I do. Thought it was just me. Been fighting with this myself. One of mine has version 16 too and it works like a champ. Version 11 doesn't function properly in traktor 4

LostInFoundation

What happens if you try to open Device Updater with only one device at a time plugged?

Blindchad

Tried it on mine and it is still showing firmware 11. Traktor needs to allow the update for firmware 16 if this thing is ever gonna work the way it should. The full screen won't open in traktor 4 or 3 when you use the browser function

myalteredsoul

https://community.native-instruments.com/discussion/comment/220285#Comment_220285

the same. It still shows it has 11 and is the most up to date firmware.

LostInFoundation

Did you contact support?

https://support.native-instruments.com/hc/en-us/sections/15449821909021

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