I’ve changed the laptop as well and it seems that it won’t read itself, I’ve also tried changing the usb cord and that doesn’t work as well
Check if NIHardwareAgent is running in your computer (as per this article, point 5 for Mac, 4 for Windows:
https://support.native-instruments.com/hc/en-us/articles/4410096148113-My-Native-Instruments-Hardware-Device-is-Not-Recognized
If this doesn’t help, try also to follow these instructions:
https://support.native-instruments.com/hc/en-us/articles/360020880238-TRAKTOR-KONTROL-S3-Troubleshooting-Guide
What controller? What OS are you using? Which traktor version?