TRAKTOR PRO 4 version 4.11.23 on Mac Intel Sequoia 15.3.2

My Traktor Pro 4 software has stopped working randomly on my Mac. I’ve been using it even with the Sequoia updates. I can open Traktor, but after a delay, it won’t work. When I try to do a Check Consistency, it starts and then freezes.
I had Apple do a screen share to check everything and confirm that my MacBook (2019, 32GB RAM, 2667 MHz, 2
TB storage) is fine. Everything else works perfectly—I can even open Rekordbox without issues.
I have already checked that my playlists are not the problem; nothing is in the cloud, and all files are in the correct folders for Traktor to sync. I have uninstalled and reinstalled Traktor several times, but nothing has fixed the issue.
At this point, I have no idea how to fix it. Since Rekordbox is working fine, I’m seriously considering switching to Pioneer AZ with the 4-deck option and WiFi. I’m so fed up with this, and I have a gig this Thursday, so I need a fix urgently.
As usual, Native Instruments has not responded. If anyone can help explain why Traktor has randomly stopped working properly, please let me know!
Best Answer
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You can try deleting backups of the program so that Traktor detects that it is the first time you start it. This will help the program eliminate possible errors.
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Answers
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You can try deleting backups of the program so that Traktor detects that it is the first time you start it. This will help the program eliminate possible errors.
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Thanks for your message. I think you're right, although Traktor started working again shortly after I posted, and I realised it might have been due to having Traktor Pro 3 still installed on my desktop, even though I wasn’t using it.
It took me a day or two of troubleshooting, including reinstalling the software and getting remote screen share support from Apple. I have to say, Apple was incredibly helpful, even though Traktor is a third-party app. They made sure it wasn’t a macOS issue or something related to the latest system update. Miraculously, on the second day, Native Instruments released a new update for Traktor Pro 4 that seemed to fix the bug, so in my estimation, the problem clearly lay with Traktor itself. Unfortunately, their customer service has been virtually nonexistent. That’s a huge red flag when you're relying on a product professionally.
However, since the update, I added a new playlist and noticed it’s now gone, which is frustrating and adds to the lack of confidence in the platform's stability.
Since then, I’ve invested in the XDJ-XZ Alpha and started transitioning into the club-standard Pioneer setup. It’s an amazing piece of hardware. Their customer support has been excellent, I had a minor issue with a cloud subscription, and they responded immediately. Also, there’s a recent video on Digital DJ Tips’ YouTube channel showing how Traktor has dropped significantly in the DJ software rankings. Sad to see, as I’ve always loved Traktor, but I don’t feel comfortable investing in a platform that’s clearly not being supported the way it used to be. It's too risky when you depend on the gear to earn a living.
MY NEW XDJ AZ 4 TRACK DECK
IN ORDER OF MOST POPULAR SOFTWARE SCREEN SHOT FROM YOUTUBE
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