kontakt 8 bundle missing

I just bought kontakt 8, but it only have the products my kontakt 8 player had.
I do have the kontakt 8 bundle under "My Products, Serials & Downloads", but when I try "Download via native access" it only makes me download native access (again). When I enter the serial into native access, it says i can install the bundle from Library but it's not in library.
Answers
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I feel like I've tried everything. Please help
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You don't see that kontakt factory library 2 for example? And all that what's described here?
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Be sure that you are using latest version of Native Access for your OS
Else then try this trouble-shooter My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files'
(Delete both the Native Access.xml file and the Kontakt 8 .xml file.)
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