Getting the Traktor Kontrol activated

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JHB
JHB Member Posts: 2 Newcomer
in Traktor Software & Hardware

I bought this product from a guy that was selling his DJing stuff. When I go to add the serial number to my account it says its already been registered to another account. Has anyone ran into this issue when they have bought it from private seller.

Best Answer

  • ErikMinekus
    ErikMinekus Member Posts: 155 Pro
    edited March 29 Answer ✓

    Use the support form, with the hardware serial you can ask NI to transfer the license to you.

Answers

  • ErikMinekus
    ErikMinekus Member Posts: 155 Pro

    You need to ask the seller to transfer the license to you.

  • JHB
    JHB Member Posts: 2 Newcomer

    What if I can't get a hold of the seller. I have texted and emailed and has not responded. Can customer support help?

  • ErikMinekus
    ErikMinekus Member Posts: 155 Pro
    edited March 29 Answer ✓

    Use the support form, with the hardware serial you can ask NI to transfer the license to you.

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