Hello, I lost my D2 touch sensitive endless knob

Octtis Wong

as the topic, so how and where I can order this replacement parts of the traktor touch sensitive endless knob, and I tried request a support ticket to NI, but no lucky, I haven’t got response of them, any one can help for me, thank you so much

Octtis Wong

Thank you, good news, I had received support email from NI last day! Hopefully get the replacement part soon, I very much appreciate.

Have a nice day

Martiniix_NI

Hey!

do you have your ticket number? I can check why you didn't get any response.

Octtis Wong

Hello, Martin. Yes sure, my ticket is 4518935, thank you for your help!
Overall, I lost one of my D2 endless knob,I tried find after market, but I really hope to use touch sensitive function, and I ask some people, suggest me can buy the replacement knob kits by NI, so I try my lucky, cheers.

Have a nice day

Martiniix_NI

Cool, seems like a colleague has already assigned so you should get an answer in the next days.

Octtis Wong

Thank you, good news, I had received support email from NI last day! Hopefully get the replacement part soon, I very much appreciate.

Have a nice day

Martiniix_NI

Amazing! Im glad!

Octtis Wong

Hello Martin, I’ve a issue again, I give my delivery address to NI support at the ticket, then no response still today, could you help me check my ticket status, thank you so much.

Have a nice day

Martiniix_NI

Hey!

The request is being processed, I guess you'll have an answer asap.