Komplete Kontrol 3.4.0 fails to scan VSTs

DrGeoff · 2025-03-27T01:14:54+00:00

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DrGeoff

Hangs scanning plugins (since update to 3.4.0) in standalone mode.

Different plugin each time. Has to be killed using Task Manager.

Tried the DB deletion and rebuild suggestion by support but as yet it has not managed to rebuild the DB.

Needs an update to generate more error detail to get around this problem.

Right now KK is unusable.

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Komplete Kontrol SW

Windows 11

VST3

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DrGeoff

Further info from Win Logs:

The program Komplete Kontrol.exe version 3.4.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Komplete Kontrol.exe
P2: 3.4.0.0
P3: 67b5fb7c
P4: fadd
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 92b8abeb-6cd7-4a38-b929-3c9ec2aad5a8
Report Status: 4
Hashed bucket:
Cab Guid: 0

DrGeoff

Fault bucket 1520713120716120257, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Komplete Kontrol.exe
P2: 3.4.0.0
P3: 67b5fb7c
P4: fadd
P5: 67246080
P6:
P7:
P8:
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: ebcf6ac7-12f5-4335-af13-a9a4f2308ab4
Report Status: 268435456
Hashed bucket: f78e845082a2d823651aa886b58f60c1
Cab Guid: 0

Matthew_NI

Today, we released a Komplete Kontrol hotfix, 3.4.1, to address several critical issues affecting users. Here are the highlights

## FIXED Komplete Kontrol freezing in Reaper with certain NI plugins loaded

## FIXED issues stopping several NKS products from showing in the browser

## FIXED a freeze during plugin scanning

## FIXED Update the scanning splash screen to provide more info on progress

## FIXED modal dialogues blocking UI in Logic Pro

## FIXED NKS hardware partner naming fixed

## FIXED Updated controller scripts included for Maschine+

DrGeoff

Upgraded and ran again, even tried running as administrator.

The plugin counter is useful, but it fails just after completing the last one. (1385/1385). Might be useful to have a plugin scan log in the Browser Data folder as it scans?

Logs show same kinds of errors and lots of plugin scan crashes (I'm guessing there is some threading going on in the scanning).

Examples from logs:

Faulting application name: ni-plugin-info.exe, version: 0.0.0.0, time stamp: 0x67e5277b
Faulting module name: NemesisX64.dll, version: 3.0.0.0, time stamp: 0x6447c055
Exception code: 0xc0000005
Fault offset: 0x000000000017ef63
Faulting process id: 0x610
Faulting application start time: 0x1DB9F6B263A3AC3
Faulting application path: C:\Program Files\Common Files\Native Instruments\Komplete Kontrol\ni-plugin-info.exe
Faulting module path: C:\Program Files\Steinberg\VSTPlugins\NemesisX64.dll
Report Id: 11c99066-3b2b-4228-877f-a595264c6ec5
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: ni-plugin-info.exe, version: 0.0.0.0, time stamp: 0x67e5277b
Faulting module name: UAD Fuchs Train II.dll, version: 1.0.0.0, time stamp: 0x58d92d31
Exception code: 0xc0000005
Fault offset: 0x00000000000e180f
Faulting process id: 0x4AD0
Faulting application start time: 0x1DB9F6B573E8FDC
Faulting application path: C:\Program Files\Common Files\Native Instruments\Komplete Kontrol\ni-plugin-info.exe
Faulting module path: C:\Program Files\Universal Audio\Powered Plugins\UAD-2 Powered Plugins\UAD Fuchs Train II.dll
Report Id: 23c4cbd1-8b6b-45bd-8f99-1ffcf5c46c3c
Faulting package full name:
Faulting package-relative application ID:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ni-plugin-info.exe
P2: 0.0.0.0
P3: 67e5277b
P4: UAD Fuchs Train II.dll
P5: 1.0.0.0
P6: 58d92d31
P7: c0000005
P8: 00000000000e180f
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 23c4cbd1-8b6b-45bd-8f99-1ffcf5c46c3c
Report Status: 4
Hashed bucket:
Cab Guid: 0

Fault bucket 2007603446598866109, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ni-plugin-info.exe
P2: 0.0.0.0
P3: 67e5277b
P4: UAD Fuchs Train II.dll
P5: 1.0.0.0
P6: 58d92d31
P7: c0000005
P8: 00000000000e180f
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.369d4fd9-e103-4b73-a026-423432318256.tmp.WERInternalMetadata.xml

Analysis symbol:
Rechecking for solution: 0
Report Id: 6026c4d9-c20a-4c3b-8228-4ab0247984bd
Report Status: 268435456
Hashed bucket: f3ec5b66f4e622ca6bdc70b2ac6014bd
Cab Guid: 0

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 1
P2: 7fffd405f804
P3: 0
P4: ffff
P5: ffffab07f4b2fa60
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 96a91eb5-3b23-4362-aa2f-ea3f99e94d06
Report Status: 2049
Hashed bucket:
Cab Guid: 0

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 9f
P2: 3
P3: ffffd18845284310
P4: fffffe003a06f590
P5: ffffd18848f45960
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Analysis symbol:
Rechecking for solution: 0
Report Id: 9c1e0567-356d-4022-9c80-8f52ec375469
Report Status: 2049
Hashed bucket:
Cab Guid: 0

DrGeoff

I found the crashdump for it if there is somewhere to send it in case this helps to debug the issue.

chk071

https://community.native-instruments.com/discussion/comment/218620#Comment_218620

It still doesn't work. After a full plugin rescan, I don't see any VST2 plugins, apart from the Native Instruments ones, and, it doesn't show any third party NKS plugins in the browser either.

Come on people. Get your act together.

Matthew_NI

https://community.native-instruments.com/discussion/comment/218855#Comment_218855

That is clearly an isolated issue, as we're not seeing other reports of this at this point. I'd suggest reaching out to support, or @Jeremy_NI to troubleshoot further.

chk071

Correction: I checked again, and, actually, it shows Arturia, and Plugin Alliance plugins in the browser, but, it doesn't show Waldorf plugins (e.g. Largo and Largo 2). And, it doesn't let me choose any VST2 plugins for the instrument plugin, see the screenshot.

This is on Windows 11.

DrGeoff

In my case Komplete Kontrol (standalone) starts, scans and crashes (ie dies completely) following a Windows update yesterday. Prior to that it would scan all plugins and just hang with the splash screen. Now it crashes and leaves a crash dump. Checking the crash dump doesn't say much, just that 'program.sys' faulted.

DrGeoff

Crash dump from Komplete Kontrol.

Anecdote

After updating Komplete Kontrol to 3.4.1, scanning of plugins stops and crashes at last plugin, in my case - u-he Zebra reverb. Removed the plugin and KK crashes on what is now the last one on the list and this continues no matter how many plugins I remove! Uninstall, reinstall, delete preferences and still the same. Installed KK version 3.1.0, and everything's fine. Haven't been able to find an installer for KK vr. 3.3.xxx.

Jeremy_NI

@DrGeoff If you haven't already please get in touch with our support here, my colleages will need to have a depper look in your system to see what's wrong here: https://bit.ly/NI_support_Kontrol

JulienD

I actually have the exact same issue, as described above:

"After updating Komplete Kontrol to 3.4.1, scanning of plugins stops and crashes at last plugin' {(in my case ARTURIA Pigments)}. Removed the plugin and KK crashes on what is now the last one on the list {(Arturia Mini V4)} and this continues no matter how many plugins I remove. Uninstall, reinstall, delete preferences and still the same"

Same issue running it with my DAW (Cubase 13 Pro).

Jeremy_NI

https://community.native-instruments.com/discussion/comment/221498#Comment_221498

Please get in touch with support, as mentioned above.

chk071

So, finally, Komplete Kontrol 3.5.0 fixed the issue with VST2s not showing up (also mentioned in the changelog).

The browser still doesn't show my Waldorf NKS ready plugins though…

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