NI Kontrol S series Mk3

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,587 mod
    edited March 24

    So you can't log in or forgot your PW, maybe check your browser, normally you can read out the passwords from the auto fill function. You can go to the start page and go to the log in there, on top, then open log in and there you can click "don't remember your password".

  • Footballboots
    Footballboots Member Posts: 15 Member

    I haven’t got that far when I clicked on the link in the second picture nothing happened?

  • PoorFellow
    PoorFellow Moderator Posts: 6,675 mod
    https://community.native-instruments.com/discussion/comment/218023#Comment_218023

    I have tried opening the second photo and nothing happens it won't open but I am not surprised

    Did you try using other browsers as suggested in case of site use problems ?

    (Reference : Please read : how to get support ! including section Website functionality . )

  • Footballboots
    Footballboots Member Posts: 15 Member

    yes duck duck go

  • PoorFellow
    PoorFellow Moderator Posts: 6,675 mod
    edited March 24
    https://community.native-instruments.com/discussion/comment/218065#Comment_218065

    Website functionality : Should you have any webpage functionality issues then since functionality or lack of same could be a browser issue then also try another browser that you have not used before and with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

    The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

  • Footballboots
    Footballboots Member Posts: 15 Member

    Duck Duck Go was a browser I have never used before.

  • PoorFellow
    PoorFellow Moderator Posts: 6,675 mod
    edited March 25
    https://community.native-instruments.com/discussion/comment/218085#Comment_218085

    Duck Duck Go was a browser I have never used before.

    My suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,

    The suggested browsers are what I expect will work if having never been installed before on the computer and then used as is with no extensions and all cookies accepted.

    Duck Duck Go is not a browser that I would recommend for anything other than privacy protection.

    Here your main focus ought to be functionality. If I were to pick one browser to try that you most likely have not used before then I would go with Vivaldi browser . On the other hand then if you have too high security settings in general on your computer then things might not work anyway.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,356 admin

    @Footballboots Are you trying to contact us from a phone? Can you try from a browser on your computer? Make to remove adblockers, VPN, etc….

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