When attempting to open Komplete Kontrol 3.4.0 I get "waiting for a product scan" error

I have repaired, uninstalled, rebooted, reinstalled, used the NI Uninstall RegTool_64bit.. nothing works. (I'm a former sw engineer of 20 years)

General tips I find online is "once open, go to prefs.." or "restart the data base" (??) type answers. I can't do anything, as it just says "waiting for a product scan" and nothing happens… it never opens…

pulling my hair out…

Windows 11 Pro / 64bit / 12th Gen Intel /

Find more posts tagged with

Komplete Kontrol SW

Error Message

Accepted answers

Kymeia

This seems to be a bug with 3.4.0 on some Windows systems, afaik the fix is in 3.4.1 coming soon, but you could also downgrade to the previous version if you need it fixed more quickly

See this thread for discussion and I think there is a link in there to the previous version posted by @Jeremy_NI

https://community.native-instruments.com/discussion/comment/215449#Comment_215449

NOTE - do not downgrade though if you have just updated to the latest firmware (1.9.4) as it may not work if you do

All comments

Kymeia

This seems to be a bug with 3.4.0 on some Windows systems, afaik the fix is in 3.4.1 coming soon, but you could also downgrade to the previous version if you need it fixed more quickly

See this thread for discussion and I think there is a link in there to the previous version posted by @Jeremy_NI

https://community.native-instruments.com/discussion/comment/215449#Comment_215449

NOTE - do not downgrade though if you have just updated to the latest firmware (1.9.4) as it may not work if you do

hsennet

Thank you for the quick reply!

Jeremy_NI

@hsennet A fix is in the pipeline.

Quick links

Unanswered questions