I am so very exhausted by trying to interact with what is labeled support but in practice is a blood pressure spike. It runs you in a circle, over and over and I am so frustrated. How, HOW can a company be this hard to get support from?
have Maschine 2 and I am trying to do the SOFTWARE ONLY update for $29. It shows up as $29 I click on purchase now and it takes me to a bundle page. I can not decline the bundle. I can only add the bundle to my cart. I have approached it from more than one angle, and it says in more than one place add update only for $29, from any of these pages I click buy now and it takes me to the bundle page. I checked to see what happens when you click on any other product's buy now button and they will add the product directly to the cart. How does a person get the bare minimum of customer support? Do we reaslly need to resort to call outs and shaming them on social media? There isn't even a send support a message option, just the utterly infuriating chat bot that is worse than if they just put a picture of a middle finger as their support page.