I am not receiving a serial number for my paid order.

Erekeshev
Erekeshev Member Posts: 2 Newcomer
in Other Software & Hardware 

My order #3000288667C Order status is SHIPPED but I was not given a serial number KONTAKT 8

Best Answers

  • PK The DJ
    PK The DJ Member Posts: 2,359 Expert
    Answer ✓

    Have you installed Native Access and logged in using the same account details as when you purchased?

    If so, you should see Kontakt 8 listed in Native Access. It's assigned to your account when you purchase, you shouldn't need to enter a serial number.

  • Erekeshev
    Erekeshev Member Posts: 2 Newcomer
    Answer ✓

    Thx!! There was some error with Native access
    Now it comes in and shows Kontakt 8 for installation

Answers

  • PK The DJ
    PK The DJ Member Posts: 2,359 Expert
    Answer ✓

    Have you installed Native Access and logged in using the same account details as when you purchased?

    If so, you should see Kontakt 8 listed in Native Access. It's assigned to your account when you purchase, you shouldn't need to enter a serial number.

  • Erekeshev
    Erekeshev Member Posts: 2 Newcomer
    Answer ✓

    Thx!! There was some error with Native access
    Now it comes in and shows Kontakt 8 for installation

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