Native Access stuck on loading

I don't understand this, this software should be the entry point for installation new products and I simply it is just garbage. Today I do not do anything but installing/reinstalling/trying to get it working and nothing helps. I am requesting refund of all bought instruments meanwhile. WHat would you suggest to get this working? Thank you.

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Jeremy_NI

Hey there, there was a temporary issue on our side, everything should be resolved by now.

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MartinF20

Even File → Settings does not work to create logs file - after clicking it does nothing.

PoorFellow

I am requesting refund of all bought instruments meanwhile. What would you suggest to get this working?

@Jeremy_NI , sounds as if needing your comment

Jeremy_NI

Hey there, there was a temporary issue on our side, everything should be resolved by now.

MartinF20

Thanks everything is working and I am just evaluating Grandeur. It is grandiose like my arrogance in the first post. Thank you for fixing it.

anthonymdavis

REALLY? I’ve been having trouble for DAYS trying to load Native Access and your Zendesk support people have been no help. I sent them details of how Native Access seems to get stuck when I try to load it and how it asks me to “Reload and Try Again”. (I do that and nothing changes… same thing Reload and try again). I sent them a screenshot to show them the issue. Then, A few days later, they emailed me and asked for a screenshot. REALLY?

I had just bought a plug-in I’d like to use, but cannot without Native Access. (Which won’t load)

PoorFellow

https://community.native-instruments.com/discussion/comment/214793#Comment_214793

Alas then you need to continue to work with Support to fix the issue. And for that process to continue then you should answer support promptly every time including to clear up any misunderstandings.

Of course you are allowed to ask for help in the community while you work with support if that is what you want but generally then Support knows the most and they have all the resources.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/214793#Comment_214793

There was a general issue but only for a short period of time. That doesn't mean there can't be a different specific issue for you, in this case my colleagus need to do more troubleshooting. However, when I check the ticket, I see now that the issue was fixed for you as well?

anthonymdavis

Yes. For whatever reason NTK DAEMON dropped off (so did all production for a few days). I found a new copy and reloaded it and I’m back in business.

chk071

"Native Access is piece of software"

True.

Jeremy_NI

Yeah sorry @MartinF20 but I edited your title so it reflects the specifics of the issue, so not everyone with any kind of Native Access issue jumps in here.

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