Komplete Audio 1 No sound iMac

Peter Matt
Peter Matt Member Posts: 12 Member
in Komplete General

Morning all

I wonder if anyone might be able to help

I have lost sound to my iMac through KA 1. I have a Mike connected to KA1 to record acoustic guitar into Garageband. I have done this with no issues for 3 years but now have extremely weak signal being received. Lights on KA1 are functioning as if ok but the signal not getting to GarageBand . All settings appear to be correct in GB and Mac audio inputs. Anything obvious I should try.

Regards

Best Answers

  • Peter Matt
    Peter Matt Member Posts: 12 Member
    Answer ✓

    Ok, ive fixed it .. reset , right at the bottom of system settings that id not seen before

    Not in ' Sound' but under NI USB Audio..

    Appreciate you taking the time to help Jeremy

    Thank you

  • Peter Matt
    Peter Matt Member Posts: 12 Member
    Answer ✓

    Yes of course

    System setting guided me to 'Audio Settings, which is not the same as going to 'Sound' settings in preferences

    Screenshot 2025-02-25 at 12.17.51.png
    Screenshot 2025-02-25 at 12.18.46.png

    see attached

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,896 mod
    Answer ✓

    Can you try to bring this one to zero? It's actually -30 db:

    screenshot-2025-02-25-at-12-18-46.png

    Also check the outputs.

«1

Answers

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Just scouting around online i can see that this is an issue with Native and OS Sonoma. I notice also there are no Drivers for Komplete Audio 1 other than for Windows on this site..looks like i ll be shopping elsewhere

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    On a positive note, Ive been promoted to Newcomer ..despite having no response..cool

  • PoorFellow
    PoorFellow Moderator Posts: 6,069 mod

    @Jeremy_NI , looks as another Mac issue for you.

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Are you suggesting that my 2109 iMac is the issue?

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Sorry 2019.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,896 mod

    @Peter Matt No driever are required on Mac since MacOS 10.9, our interfaces are plug and play.

    What kind of mic is connected? Does it require phantom power? Is the phantom power engaged on the interface?

    If you check direct monitoring with the headphones, how is the signal?

    Can you check if GarageBAnd has access to the microphone? macOS Dialog: “*App Name* would like to access the microphone."

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Hi Jeremy

    Phantom Power is engaged..im getting a signal on the input on the KA1 but its not getting to the mac.

    Ive been using quite happily for a few years, although not picked up for a while and encountered this issue

    Microphone is a Marantz MPM 1000.

    Same issue with electric guitar plugged in to line 2, not actually seeing line 2 input in GB either

    I wonder if it could be the USB lead?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,896 mod
    https://community.native-instruments.com/discussion/comment/212999#Comment_212999

    You can try a different USB cable but I doubt the issue would come from there. Can you double check if your apps are selected here?

    Screenshot 2025-02-24 at 15.57.55.png
  • Peter Matt
    Peter Matt Member Posts: 12 Member

    They are ..

  • Peter Matt
    Peter Matt Member Posts: 12 Member
    Answer ✓

    Ok, ive fixed it .. reset , right at the bottom of system settings that id not seen before

    Not in ' Sound' but under NI USB Audio..

    Appreciate you taking the time to help Jeremy

    Thank you

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,896 mod
    https://community.native-instruments.com/discussion/comment/213036#Comment_213036

    Great to hear, would you mind sharing a screenshot? That could potentially help others in the same situation.

  • Peter Matt
    Peter Matt Member Posts: 12 Member
    Answer ✓

    Yes of course

    System setting guided me to 'Audio Settings, which is not the same as going to 'Sound' settings in preferences

    Screenshot 2025-02-25 at 12.17.51.png
    Screenshot 2025-02-25 at 12.18.46.png

    see attached

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Im looking at this again now, and the input from the KA1 in still incredibly low…not right im afraid

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,896 mod
    Answer ✓

    Can you try to bring this one to zero? It's actually -30 db:

    screenshot-2025-02-25-at-12-18-46.png

    Also check the outputs.

  • Peter Matt
    Peter Matt Member Posts: 12 Member

    Thanks , ive changed both of those , ill come back after i had chance to play with again.

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