Crash (Analyse / Scanning of tracks)

Dakaudo

I have a new MacBook Pro 2024 with Apple M4 Pro and 24 Gb Ram, 1tb SSD. As soon as I connect the external hard disk (2tb SSD, 800 gb used

), the tracks are scanned or analyzed and this data is loaded into the Mac's memory. Without this, the search function in Traktor does not work. I have now let the Mac load the tracks for 2 days, this also worked well. Now that this step has been completed, the tracks are analyzed again and loaded into the memory until the following error message appears at some point and the Mac crashes. This also happened while I was deejaying on a booking. The complete Computer crashes .I never had these problems with my MacBook Pro from 2012. Identical hard disk and identical hardware. I have now updated from Traktor 3 to 4 in the hope that it was a bug, but unfortunately not.

Original Text in German:

Ich habe ein neues MacBook Pro 2024 mit Apple M4 Pro und 24 Gb Ram. Sobald ich die externe Festplatte (2tb SSD, 800GB genutzt) anschließe werden die Tracks gescannt bzw. analysiert und diese Daten werden in den Speicher des Macs geladen. Ohne dieses funktioniert die Suchfunktion in Traktor nicht. Ich habe den Mac jetzt 2 Tage die Titel laden lassen, dieses funktionierte auch gut. Jetzt nachdem dieser Schritt abgeschlossen ist, werden die Titel wieder analysiert und dabei in den Speicher geladen, bis dann irgendwann folgende Fehlermeldung erscheint und der Mac abstürzt. Das ist auch schon passiert während ich auf einer Veranstaltung aufgelegt habe. Diese Probleme hatte ich mit meinem MacBook Pro von 2012 nie. Identische Festplatte und identische Hardware. Ich habe von Traktor 3 nun auf 4 geupdated in der Hoffnung es handle sich um einen Bug, leider nein.

Martiniix_NI

Heyo!

So, taking a look into this issue, it seems like your format in the hard drive is not correct. You definitely have to use Apple File System (APFS) when using your drive with mac.

If you wanna use the hard drive for both computers, it is not gonna work. I suggest you, either buying a new one for each computer or using your internal one for the mac.

PoorFellow

https://community.native-instruments.com/discussion/42604/crash-analyse-scanning-of-tracks

Have you done all the Mac user must do ? :

Be sure that you are using latest version of Native Access for your OS

ALL NI apps including NTKDaemon must have full disk access. : Howto Enable Full Disk Access on mac OS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

PoorFellow

@Dakaudo

Else maybe you should try to run TP under Rosetta ? This discussion suggests it. (I don't know if this is related : Traktor M1 Max (ARM) issues since Traktor 3.9.0 - Potential fix?)

Dakaudo

The disc is running in ExFat i need to be able to use it on a windows PC sometimes.

I have given the disc access to NTK Deamon, Traktor and Access.

PoorFellow

@Martiniix_NI , do you have anything to add here ?

@Dakaudo , if Martiniix_NI has nothing to add within a day or two and if problem persists then my only other advice would be to contact N.I. Traktor Support .

In case that you need guidance contacting support : Please read : how to get support !

Dakaudo

thank you @PoorFellow

i will wait for @Martiniix_NI comments on this and otherwise i will contact the NI support team.

Martiniix_NI

Heyo!

Just seeing this, we will have a look into it and will let you know.

Dakaudo

thank you for your fast answer @Martiniix_NI

DJ-Andre

Do I understand correctly that Traktor has a 132GB memory footprint? There must be a giant memory leak to eat so much RAM….

Dakaudo

are there any news @Martiniix_NI ? Traktor is without using it, just opened now within 1,5h by 98gb memory eating. It scans the tracks and loads everything into the memory. I am beginning to despair. I never had these problems with my old 2012 Macbook Pro.

PoorFellow

https://community.native-instruments.com/discussion/comment/212527#Comment_212527

@Dakaudo , if Martiniix_NI has nothing to add within a couple of days into next week and if problem persists then you can make a support case by contacting N.I. Traktor Support .

In case that you need guidance contacting support : Please read : how to get support !

Martiniix_NI

Heyo!

So, taking a look into this issue, it seems like your format in the hard drive is not correct. You definitely have to use Apple File System (APFS) when using your drive with mac.

If you wanna use the hard drive for both computers, it is not gonna work. I suggest you, either buying a new one for each computer or using your internal one for the mac.

Toxicaudio

Martiniix : This is strange. I am using an external SSD with my Macbook Pro M4 and my Windows 10 PC.

My entire music collection is on that drive.

My external SSD is using ExFAT and I use it without any issues with Traktor Pro4 on both machines. But it is obvious that Dakaudo has a problem with his external HDD.

DJ-Andre

https://community.native-instruments.com/discussion/comment/213620#Comment_213620

If that's the case (and I don't think it is to be honest), it's an issue which needs to be addressed as soon as possible. Filesystem access is a job of the Operating System and Traktor should rely on the ExFAT implementation of the OS.

What makes Traktor handle files differently on ExFAT than APFS?

As noted by @Toxicaudio the problem does not occur with his MacBook…

Dakaudo

for me it is also a bit surprising. Why is the ExFat the issue of the problem, even if its working @Toxicaudio system? Could you please have a second look into it? @Martiniix_NI

Thank you in advance for your great support.

Toxicaudio

@Dakaudo: the main difference between your setting and mine is : I "moved" Traktor from Win10 to Mac. You started from scratch. I don't know if this can be the reason why your system is not working.

I formatted the external drive with ExFAT and I copied my entire track collection (1.8TB).After that I followed the recommended instructions from NI. There was no need to (re)analyze my tracks!

Can you try to reduce the amount of audio files (for example 20 tracks) on the external drive and test how TP4 is handling these tracks?