Kontakt libraries missing

Hi all

recently bought new mac upgraded to komplete 15

Installed everything, no issues but it took a long time (2 days) but everything working fine.

Felt a bit worried by hardrive space so I decided to move the kontakt libraries to an external.

Copied all libraries to external then followed the relocate instructions to the letter for every moved library via native access. (took ages!) Literally copied exactly what the instructions said and relocated to new destination, no issues.

Opened up kontakt and all libraries are missing. When I search for them in kontakt to new location (for example external>kontakt libraries>50s drummer) it wont load the library and says files are missing. (THEY ARE NOT MISSING! THEY ARE LITERALLY THERE!)

Now to make things worse i tried to update a couple of libraries via native access and they wont download? This was never an issue before.

Please help! I cant see what I've done wrong and Im worried that I wont even be able to redownload everything again if it comes to that.

Find more posts tagged with

Accepted answers

PoorFellow

https://community.native-instruments.com/discussion/42426/kontakt-libraries-missing

Be sure that you are using latest version of Native Access for your OS

The try the reinitialize the KONTAKT Database

If that does not work then do the resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access (Kontakt gets some of it's info from N.A.) then reset Kontakt DB again.

Have you done all the Mac users must do when using N.I. software ? :

Also :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

All comments

PoorFellow

https://community.native-instruments.com/discussion/42426/kontakt-libraries-missing

Be sure that you are using latest version of Native Access for your OS

The try the reinitialize the KONTAKT Database

Have you done all the Mac users must do when using N.I. software ? :

Also :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

mote26

Thanks so.much for your input. I think the issue was the actual external harddrive itself. It just wouldnt sync up or something. I ended up just reinstalling on my macs disk and everything working again. I'll attempt it again at some stage when I have more knowledge

PoorFellow

https://community.native-instruments.com/discussion/comment/210983#Comment_210983

Thank you for the feedback 🙂

You should read these two posts in this discussion "Over Half My NI Library Needs Repair" , it might fit your problem also. Post 1 and Post 2

Quote DiosGnosis 2025, February 9 :

So, the drive effectively has 2 names where Native Access is concerned with certain content insisting its with a '1' and others insisting its without.

Quote Jeremy_NI , 2025, February 11 :

A mismatch between hard rive name and mount point can be caused by various things (connecting multiple drives with the same name,error when trying to eject the external hd resulting in a left behind ghost drive,...)Sometimes iit is enough to carry out the following steps:

safely eject the external hd
unplug the external hd
shut down your computer
start up your computer
plug the external hd back in after waiting at least one or two minutes after your computer finishes booting up

Then please open the Disk Utility and check if hd name matches the mount point or if the mount point still has a number added.The following thread explains the details and how you can fix it in case the steps above did not resolve the issue: Hard drive mount point name changed from H… - Apple Community

……………………………

Quote DiosGnosis , 2025, February 13 :

My resolution actions are:

keep my Macs from going into Sleep State, as this seems to be the overwhelming consensus from th e comments provided and, as I only have the one external drive, naming multiple drives with the same name is out of the question.
Re-seat my external drive in the docking bay I use w/ my Mac Mini to ensure connectivity (entirely possible the drive jostled when cleaning my desk or moving stuff around… or the 2 year old when I wasn't looking)

One final question, from my original screen capture of the Get Info Panel showing the external drive with 2 names (Content Drive and Content Drive 1 under the Names & Extensions drop down). Is it safe to delete that '1' behind Content Drive 1 under the Names &Extensions drop down? Its super weird that certain applications still reference and find Content Drive while others needed to be hand held and walked to the spot they already were at,just with a different address. All is working well at the moment so,it would only be me returning the drive to its original named state BUT, I imagine I might have to do some manual clean up again…

Quick links

Unanswered questions