Can't use my interface!

fabiospb22 · 2025-02-12T04:41:43+00:00

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I Bought my Komplete Audio 6 interface on ebay, and to use it i need to add the license to my software, but says that the license is already in use and that i have to tell the past license owner to ask for a license transfer, but i texted the person and told me he doesnt have it! theres any way to fix that and have back the license so i can use it?

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/42409/cant-use-my-interface

Hello fabiospb22,

We will need some private informations(such as serial number, invoice) for that, so it is better to do it individually.

Therefore, can you please create a support ticket or open a chat support using the link below

https://bit.ly/NI_support_NA

Providing the photo of the serial card at the bottom of your hardware and invoice(not here, in the ticket please) so our team can help you further to solve that.

I hope this helps☺️

All comments

mykejb

You can download the drivers for the KA6 from here - https://www.native-instruments.com/en/support/downloads/drivers-other-files

That should get you going with the hardware. You can download the Komplete Start software bundle to get a bunch of free instruments and effects from here - https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/