Traktor Kontrol S2 MK3 Crossfader not working properly

Bob Med

Since yesterday crossfader is not working properly. In the software sometimes it moves or moves not corresponding to the moves I do with the hardware crossfader. Sometimes in the software the fader is really trembling.

And as I learned by exploring the online sources: for this controller model there ist no way to calibrate the fader.

And what I also learnded: there is no real product support for cases like this. Only online articles but no phone, no email no online form. Should this really called "user support"?

Or did I fail to see the solution for my problem?

Sûlherokhh

Ttrembling points to signal disruption on the hardware side. Could be as simple as dirt. There are tools to clean those yourself before sending it in for repair. This should not be a calibration issue.

Support can be reached HERE. Scroll down to the support link. Click through the multiple choice pages. At the end you can write your request.

Sûlherokhh

https://community.native-instruments.com/discussion/comment/210885#Comment_210885

Okay, looks like i was half wrong. Here is a path. Go to the link in my quoted post:

https://community.native-instruments.com/discussion/comment/210302#Comment_210302

If you are not logged into your account, log in at the bottom. If you are logged in, click 'Product Support', Then click 'Hardware Repair'. After clicking NO a couple of times, you can select a title, then the content text for your support request. Then wait. Note: nobody is going to send you an answer over the weekend.

🦋

Sûlherokhh

Ttrembling points to signal disruption on the hardware side. Could be as simple as dirt. There are tools to clean those yourself before sending it in for repair. This should not be a calibration issue.

Support can be reached HERE. Scroll down to the support link. Click through the multiple choice pages. At the end you can write your request.

Bob Med

Dirt where? In the fader? In the usb cable?

Sûlherokhh

In the fader slit. Dust, fat, hair.

viper9711

Try this one- maybe it helps. if not you need a new crossfader.

Bob Med

https://community.native-instruments.com/discussion/comment/210302#Comment_210302

Thank you for your answer.

Before I use tools to clean I would prefer an official answer of NI support. The support link you posted leads to a chatbot which gave me 3 times the same useless answer with no possibility to write a request or chat with a human beeing. This is nothing I would describe as a helpful support.

Sûlherokhh

It's a multiple choice menu. The last page of it offers a text box.

Here is some more info:

PLEASE READ, HOW TO GET SUPPORT

and

HOW TO GET IN TOUCH WITH OUT CUSTOMER CARE

Bob Med

No matter which of the links I am clicking it ends always in the knowledge base and the only link there is the one to the chatbot. No contact button.

Sûlherokhh

https://community.native-instruments.com/discussion/comment/210880#Comment_210880

I can't access it either… Something is wrong with the NI page. I notified NI.

Bob Med

OK here is the whole path of suffering.

Starting with Product Support https://support.native-instruments.com/hc/de/categories/360000053737-Produkt-Support

Selecting "Traktor" -> https://support.native-instruments.com/hc/de/sections/15449821909021Clicking the only button right down, writing: "I need assistance with Traktor-Kontrol-S2-MK3 Crossfader"Chatbot Answer:

klicking NO
CB Answer:

klicking "Contact Support"

CB Answer:

At this point you can start the conversation with the chatbot from the beginning til eternity….

Somebody around thinking this could be called "product support"?

Sûlherokhh

Thanks. It's not supposed to be a loop.

Sûlherokhh

https://community.native-instruments.com/discussion/comment/210885#Comment_210885

Okay, looks like i was half wrong. Here is a path. Go to the link in my quoted post:

https://community.native-instruments.com/discussion/comment/210302#Comment_210302

If you are not logged into your account, log in at the bottom. If you are logged in, click 'Product Support', Then click 'Hardware Repair'. After clicking NO a couple of times, you can select a title, then the content text for your support request. Then wait. Note: nobody is going to send you an answer over the weekend.

🦋

Bob Med

https://community.native-instruments.com/discussion/comment/210947#Comment_210947

OK this worked. Thanks. But its a hard and obscure way for matters you are not quite sure if there is really a hardware problem…

Sûlherokhh

https://community.native-instruments.com/discussion/comment/211073#Comment_211073

A foot in the door is a good thing, right? Anyway, i am also not happy about how customer support has been devolving across the board over the last 20 years, not just with NI but with almost every company that exceeds a certain size.