No Sound and Trouble Recording

AxisRogue
AxisRogue Member Posts: 4 Newcomer
in Komplete General

I just purchased an S88 MK3 and have been trying to get sound out of it but can't find the correct MIDI settings, and for all my scouring on the internet I've find NO ONE that spells out, step-by-step, how to setup MIDI settings for Windows using Kontakt or Komplete Kontrol. When I play the keyboard, the indicators light up both on the keyboard and in Kontakt/Komplete Kontrol, but there's no sound in my headphones. I'm losing my mind here.

Additionally, I HAVE gotten it to produce sound before, but the same settings I previously used no longer work for some reason. When I had sound, I still couldn't get it to record in Cubase 13 and am lost as to why.

My current settings are shown below. I'm desperate to get this up and running. If y'all could respond quickly and explain clearly how to get consistent sound out of this, it'd be much appreciated. Thanks in advance.

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KONTAKT SETTINGS:

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IMG_20250209_145018836.jpg
IMG_20250209_145025063.jpg

KOMPLETE KONTROL SETTINGS:

IMG_20250209_145817886_HDR.jpg
IMG_20250209_145832221_HDR.jpg
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Best Answer

  • AxisRogue
    AxisRogue Member Posts: 4 Newcomer
    Answer ✓

    Update: After a few more dives in Reddit, I have resolved the issue (it was a problem in the studio setup, and after fixing it I just had to restart Cubase). Now after three weeks of searching for answers I'm FINALLY good to go.

Answers

  • ShelLuser
    ShelLuser Member Posts: 270 Pro
    edited February 9

    Maybe a silly comment, but did you actually add an instrument in Komplete Kontrol, and if so: what instrument was it? Also, you're using Cubase (I'm not familiar with the DAW) but how well do you know the software? Can you rule out possible issues like not arming the track that the Komplete Kontrol device is on? This is needed to make sure it gets incoming MIDI.

    From what I can tell by watching the screenshots it seems your settings and connections are correct. Optionally you could also check your Windows device overview to see if it mentions the keyboard being active, but that doesn't seem required (on Windows 10: right click the start menu, select the device manager, then find an entry mentioning the Komplete Kontrol keyboard).

    But I can't help wonder if your problem isn't with Cubase.

    Hope this can give you some ideas.

  • PK The DJ
    PK The DJ Member Posts: 2,363 Expert

    Crucial missing info: What audio interface are you using? Where are your headphones connected?

    What were the "settings I previously used"?

  • AxisRogue
    AxisRogue Member Posts: 4 Newcomer

    I figured out the sound issue (I had to switch from ASIO to WASAPI shared) but yeah Cubase is still kicking my butt. The track is armed, but when I hit the record button in Cubase and play nothing gets captured, and if I try hitting record on the S88 it just plays a high B note.

  • AxisRogue
    AxisRogue Member Posts: 4 Newcomer

    @PK The DJ No audio interface, just using my computer and headphones. The headphones are jacked into my computer. The settings I previously used are irrelevant now I guess, since I got sound back. Cubase is my main issue at the moment.

  • PK The DJ
    PK The DJ Member Posts: 2,363 Expert
    edited February 9

    Good, you've now concluded that if you're not using an ASIO interface then you shouldn't select ASIO (although the built in one is more like an ASIO4ALL driver).

  • AxisRogue
    AxisRogue Member Posts: 4 Newcomer
    Answer ✓

    Update: After a few more dives in Reddit, I have resolved the issue (it was a problem in the studio setup, and after fixing it I just had to restart Cubase). Now after three weeks of searching for answers I'm FINALLY good to go.

  • BIF
    BIF Member Posts: 1,078 Guru

    Just a li'l note for you OP: I noticed that you did not have any MIDI-DIN cables connected to the two MIDI ports on the back of your MK3. But you DID have port 2 and port 3 enabled in the settings.

    If you are not connecting an external device to the MK3, I think you'll be better to have ports 2 and 3 set to "off".

    Set the way you have it now, you COULD run into an issue where the knobs and buttons on your MK3 respond to your scrolling and selections, but the keyboard notes don't play any sounds.

    Good luck!

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