I just got the Maschine Mikro Mk3 and downloaded the latest version of Native Access. I was able to download the Maschine 2 Essentials software but the Maschine Factory Sounds download option does not show up on Native Access. I reinstalled the NA app and Maschine 2 Essentials but the issue persists. I have registered my serial number on the NA app but the Maschine Factory Sounds pack (or any other pack) still does not show.
How do I fix this issue?
P.S. The Maschine 2 software works fine but I'm wondering if I need to download third-party packs if the NA app is not cooperating.