Z1 mk2 firmware updater not detecting the controller

Sebito72

Hi all,

Just bought a z1 mk2, when launching traktor pro4, I am getting a message to update the firmware of the controller, a link redirect me to the updater which I can download and install.

Once the updater launched, it doesnt see any controller conected to the laptop, I press the rescan button but nothing happen...

Anyone came accross the same issue?

Thx

Sebito72

I tried on another laptop and it work....so all good now..thx for your feedback

Uwe303

Hello,

have you started the firmware updater as administrator?

Sebito72

I am the only one using this laptop which i guess make me the administrator...I will check but I dont think so it is the issue, the x1 mk3 updater work fine...

Sebito72

Doesnt work as administrator either...

Uwe303

I guess the device updater is the correct one and the drivers get installed with traktor, if you connect the z1 you see it under device manager, so please contact support then:

https://community.native-instruments.com/discussion/28953/please-read-how-to-get-support

Sebito72

I tried on another laptop and it work....so all good now..thx for your feedback

Stevan

I am not an expert but maybe this is just a windows limitation issue where one controller port cannot be shared across multiple apps. (i.e. close Traktor before startung the updater)

Glad you were able to resolve it on a different computer.

Sebito72

Good point, i keep that in mind next time if I come accross the same issue. Thx