Missing products in Native Access on Mac OS M4 (Sequoia)

kadio
kadio Member Posts: 1 Newcomer
in Native Access

Hi everyone,

I'm having trouble with Native Access on my Mac running an M4 processor with Sequoia OS. For some reason, i can't see my products listed in Native Access, even though i've purchased and registered them.

I've tried the following:

  • Reinstalling Native Access
  • Logging in and out of my account
  • Verifying my internet connection

None of these steps have worked so far. Has anyone else experienced this issue? Could it be compatibility-related, or am i missing a step?

Thanks in advance for your help!

Comments

  • Vocalpoint
    Vocalpoint Member Posts: 3,222 Expert

    What version of NA?

    Have you actually logged into your NI Account (via a web browser) on the NI website to confirm you can get in and see your products?

    Because what you see in NA is simply a mirror of your actual NI account.

    VP

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