Traktor Z1 MK2 & X1 MK3 not being seen in Traktor 4 Pro after iusing my old Z2?

mattchime
mattchime Member Posts: 12 Newcomer
in Traktor Software & Hardware

Last weekend I used my laptop with my old Z2 for the first time in ages to play some vinyl but I've just come back into my front room setup with my X1 MK3 & Z1 MK2 and now Traktor 4 Pro isnt evening seeing them! There was no problem until I used the Z2 last weekend.

They are not in the list for Audio Setup anymore. Anyone got some suggestions? Am I doing something wrong? Could really do with some help as I wanted to carry on with a mix I started.

Matt

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Answers

  • lord-carlos
    lord-carlos Member Posts: 3,797 Expert

    Is this on windows?

    I think there are some trouble with the driver at times on the new z1mk2. Try installing the asio driver again.

  • mattchime
    mattchime Member Posts: 12 Newcomer

    Yeah it's Windows 11.

  • Stevan
    Stevan Traktor Mapping Mod Posts: 2,184 mod

    The X1 Mk3 Is only a controller though. Would you mind sending some screenshots of your Audio settings and NI drivers?

    Note that Z2 audio interface will gray out ther volume/mix controls for the master and monitor knobs.

  • mattchime
    mattchime Member Posts: 12 Newcomer

    Hi Stevan here's what I'm looking at….

    Traktor not seeing controllers 1.jpg
    Traktor not seeing controllers 2.jpg
  • lord-carlos
    lord-carlos Member Posts: 3,797 Expert

    Have you tried installing the z1mk2 asio driver again?

  • Stevan
    Stevan Traktor Mapping Mod Posts: 2,184 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/208266#Comment_208266

    Yup, it seems that Z1 Mk2 ASIO is not installed. The drivers screenshot is still missing though.

    image.png
  • BJQ1972
    BJQ1972 Member Posts: 100 Advisor

    The ASIO driver doesn't automatically install for the Z1Mk2. Is it possible you were using WASAPI before? The WASAPI driver hasn't worked since the last update.

  • mattchime
    mattchime Member Posts: 12 Newcomer

    Thanks everyone - I reinstalled the Z1Mk2 driver and now it looks like the Traktor program can see the X1 MK3 and the Z1Mk2 but now I have an issue where my laptop is not offering the Z1 or X1 as a speaker/headphone option so I can't hear anything still… I really dont know what has happened there and I realise that this probably isnt a Traktor issue but thought I'd ask to see if anyone had some ideas? Attached some pics to explain. In the bottom corner I can't select a sound source on the laptop for the Z1/X1.

    Traktor + laptop not seeing Z1 for audio.jpg
  • mattchime
    mattchime Member Posts: 12 Newcomer

    I've looked in device settings and its saying there is a driver error on the Z1mk2. Ive tried uninstalling and reinstalling but still getting that issue on my laptop.

    Z1 driver error in devices.jpg
  • lord-carlos
    lord-carlos Member Posts: 3,797 Expert

    where my laptop is not offering the Z1 or X1 as a speaker/headphone option so I can't hear anything still…

    Do you mean outside of Traktor? As in windows?

    But Traktor itself has sound now?

  • mattchime
    mattchime Member Posts: 12 Newcomer

    It looks like in Windows but when i plug the headphones into the Z1 I dont get sound either

  • BJQ1972
    BJQ1972 Member Posts: 100 Advisor

    how are you uninstalling? Uninstall via the Installed apps page on Settings, and then check and uninstall the other drivers via Device manager (you'll need the Z1 plugged in to see them I think). then reboot without the Z1 plugged in. Reinstall the driver and try again.

  • mattchime
    mattchime Member Posts: 12 Newcomer

    I have done that but it's still saying there's a driver error in the devices list after uninstalling and reinstalling as above and I still can't hear anything.

  • mattchime
    mattchime Member Posts: 12 Newcomer

    And no option for the Z1 as a playback device.

    Really annoyed with all this as everything worked until I connected up to my old Z2 for my vinyl weekend. Then everything is knackered and not working. Why would it change?

  • lord-carlos
    lord-carlos Member Posts: 3,797 Expert

    It seems like there is something wrong with the driver. It's not your fault. This is not the first report I read about it.

    ASIO is the best when it comes to using the device with Traktor. But it seems this results in a conflict with the Windows driver.

    Do you NEED to use the device from windows?

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