Isotope Product Portal Deny Access

PrimalSonic
PrimalSonic Member Posts: 5 Newcomer
in Other Software & Hardware

Hello hope all is well.

Just purchased the Production suite 7 and cannot get to the download phase, as Isotope Product portal is denying me access. Ive taken every corrective measure possible, but zero luck.

Any help Is greatly appreciated.

Cheers

Answers

  • wccjr
    wccjr Member Posts: 1 Newcomer

    Same here.

    Ozone worked last night. now I cant get on product portal. i tried uninstalling and re-installing product portal. that didnt work and that was the only way to reset the error message and get back to the log in page. I've been a customer for a few years now. I paid my subscription to digital river on the 11th of this month.

    need some help. got work to do.

    thanks

  • PrimalSonic
    PrimalSonic Member Posts: 5 Newcomer

    Well I hope they get this sorted quickly. I was doing the subscription then opted to purchase the suite. Kinda hurts to spend $500 and not be able to get the product. Ive supposedly merged both accounts, done everything including uninstall/reininstall and still nothing. Tried contacting CS and nothing yet…

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/41970/isotope-product-portal-deny-access
    https://community.native-instruments.com/discussion/comment/207839#Comment_207839

    You could experience this if you are using cached browser passwords rather than typing in all from scratch, especially since the iZotope site will try to load the N.I. credentials in the browser.

    Please either contact iZotope Purchase & account support or N.I. Account Support and explain the problem and also tell what is the email address connected with the login problem and make sure to tell that it is the iZotope site log-in that is the problem.

    In case that you need guidance contacting support : Please read : how to get support !

    Also Quote Jeremy_NI : If you followed these steps but you have issues logging in to your account, then you should have found a dedicated type form, that I will post here, just in case of you missed it: : Account Login & Password Support! , This has been tested and checked on various browsers and works for all our customers that get in touch every day.

  • cmcmillin0
    cmcmillin0 Member Posts: 1 Newcomer

    same. starting to get angry about it for real. what kind of ****** company treats customers this way?

  • PrimalSonic
    PrimalSonic Member Posts: 5 Newcomer

    well somehow I got in, but after downloading and using the serial. The products show as subscription with zero days left.

    Uninstalled and reinstalled at least 10 times. Same result. Zero response from the company.

    wasted $500 as of now. Hopefully they make this right. Dragging Izotope down is a shame. Great plugins. Plenty of $$ spent on advertising but nothing into customer service.

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/208247#Comment_208247

    If this is a problem with Isotope Product Portal then please either contact iZotope Purchase & account support then they will get things sorted out for you. Even if you unify the login for the iZotope and the N.I. accounts then the account are still not completely merged since that is upcoming. So if you are attempting to use N.A. for products registered at iZotope then that probably will not work yet. but otherwise then depending on where the products were purchased/registered then simply contact respectively iZotope Purchase & account support or N.I. Account Support do that they can get things sorted out for you.

    In case that you need guidance contacting support : Please read : how to get support !

  • PrimalSonic
    PrimalSonic Member Posts: 5 Newcomer

    I purchased from NI.

    I’ve contacted them and that is another problem. They seemingly do not respond. Been close to a week and not a peep.

    The problems are with the izotope products so I’ll try them. But still disappointing to see NI be so lacking in customer service arena.

    I had to use NA per the email to download izotope products. I was given one serial number for all the products. Just stuck with the plugins stating subscription with zero days instead of licensed.

    Don’t give instructions if they are not correct or ready.

  • mhertzbe
    mhertzbe Member Posts: 1 Newcomer

    Is this ever going to be addressed? You had no problem taking my money and now I'd like to get my product. And WTH web browser cache are you referring to. Isn't the Izotope Product Portal an app? I submitted a help ticket days ago. This is infuriating. That's how you want your customers… infuriated at the company.

  • PrimalSonic
    PrimalSonic Member Posts: 5 Newcomer

    I’ve heard nothing from NI or Izotope.

    $600 waste. I’m not one to complain, but customer service is non existent,

    Apparently I’m not the only one.

    I’ve been a customer for almost 20 years. I can’t believe how this is handled. I’m patient but this is not acceptable in any way.

    Get it together.

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