i bought a Traktor S4MK2 as replacement for my S2MK2. The S4MK2 doesn't work. What can i do

joelvanderwel
joelvanderwel Member Posts: 5 Newcomer
in Traktor Software & Hardware

Help wanted , i can't get my S4MK2 working as my old S2MK2 always worked fine. what can i do , i'm out of ideas , anybody got an idea?

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  • mykejb
    mykejb Moderator Posts: 2,225 mod

    What are the problems you're having? And what's your Traktor, PC & OS version ?

  • joelvanderwel
    joelvanderwel Member Posts: 5 Newcomer

    updated pro 3 ⇒ pro 4 , the laptop says unknown hardware. When i connect my S2MK2 the laptop regonizes the hardware. when the S4 MK2 is connected , only the light of USB on the controller will blink.

  • mykejb
    mykejb Moderator Posts: 2,225 mod

    Have you tried swapping the USB cable? Is the PSU the original one, and don't forget that unlike the S2 the S4 can't be bus powered, you have to use the power supply.

  • joelvanderwel
    joelvanderwel Member Posts: 5 Newcomer

    those where the things of which ialso tought could be it but that didn't work unfortunaly

  • red_nick
    red_nick Member Posts: 284 Pro
    Answer ✓

    What laptop?

    Does the device updater from the website detect it?

    https://www.native-instruments.com/en/support/downloads/drivers-other-files

    Perhaps you've been supplied with faulty equipment?

  • joelvanderwel
    joelvanderwel Member Posts: 5 Newcomer

    No the device updater doesn't detect it!!

    I think that in that area is the problem but i dont know how to solve it struggeling now for over 2 weeks and still not working. hope to get it fixed

  • joelvanderwel
    joelvanderwel Member Posts: 5 Newcomer

    btw my laptop is Acer aspire v3

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