porblem with native access

nickn

I bought Odeholm drums (yesterday evening), and everything went well, I received a confirmation letter and then a letter with instructions and a serial number. I downloaded native access, registered and entered the serial number, everything according to the instructions, a notification appeared that the product was successfully registered and I can download it from the library section, but nothing appeared there, and I repeated the operation a couple of times and nothing changed, I rebooted the computer, logged into the account, but nothing helped. And after a while, when I entered the serial number again, it gave an error that the product was already registered. Has anyone encountered something similar? Help)

Mert_NI

https://community.native-instruments.com/discussion/41746/porblem-with-native-access

Hello nickn, sorry for the issue.

Can you please cerate a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

Also, please send us the screenshot of your Native Access page and send us the serial number of your missing product while creating this ticket so our team can understand the issue easier and help you to solve that as soon as possible.

I hope this helps☺️

PK The DJ

"nothing appeared there"

OK but that could be because of an incompatibility somewhere. You make no mention of your computer, and your profile just says Windows. Which version of Windows? Which version of Native Access did you install? Which version of Kontakt are you using? Did you check the system requirements?

nickn

I have Windows 11 (with the latest update), and I downloaded the latest version of native access, there was a link to it in the instructions

https://community.native-instruments.com/discussion/comment/206370#Comment_206370

PoorFellow

https://community.native-instruments.com/discussion/41746/porblem-with-native-access

Have you tried the resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access ?

Else then wait a couple of hours , and do not forget to reboot in-between , it has been seen sometimes that that such a problem fixes itself after a short while or after a reboot .

If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Mert_NI

https://community.native-instruments.com/discussion/41746/porblem-with-native-access

Hello nickn, sorry for the issue.

Can you please cerate a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

Also, please send us the screenshot of your Native Access page and send us the serial number of your missing product while creating this ticket so our team can understand the issue easier and help you to solve that as soon as possible.

I hope this helps☺️