How do I get hardware connection service in my Native Access account when the hardware serial number is already registered for an Kontrol s49 MK3?
Are you using latest version of Native Access for your OS else try resetting the Native Access XML file , look at section 8here : My Product is Missing in Native Access and then check Library tab Available if Not Installed already
How Can I Use My Kontrol S-Series MK3 on a Different Computer?
Else if the above suggested does not work then you have to contact N.I. Native Access and Installation Support and ask them for either a bug fix or a direct download.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
Shame you didn't get more replies to this. I suppose NI's silence says something. I'm guessing this is their way of blocking the poor ****** who bought a second-hand unit from actually using the keyboard's main draw feature. Bravo. I hope you contacted support for a serial reset. That's what I've just done. Seems the only way to use what you've bought.
