Kontrol S3 and Traktor pro 4 , Setup issues

TeatimeTraveller

Hi everyone, trying to get started with a Kontrol S3 and Traktorpro 4. After entering the serial number I can't find Kontrol S3 or the software in Native Access, even though it says ive registered the hardware, software not registered. Could it be a os compatibility issue? I currently have Sonoma 14.5

Some help would be great, as its not as straightforward as I was hoping.

PoorFellow

https://community.native-instruments.com/discussion/41529/kontrol-s3-and-traktor-pro-4-setup-issues

You should be able to see any serials and devices connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page .

If you have registered the product , e.g. Traktor Kontrol S3, and it shows on the above linked to account page then depending on if the expected software (e.g. Traktor Pro 3 or 4) is on the list or not then you either

if the software is on the account page list then try resetting the Native Access XMLfile , look at section 8 here : My Product is Missing in Native Access and if that does not help then contact N.I. Native Access and Installation Support

if the software is not on the account page list then contact N.I. Account & Registration Support

In any case then if you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Compatibility of Native Instruments Products on macOS

Also Traktro Pro 4 Minimum Supported Operating Systems :
macOS 12, 13, 14, 15 (latest update), iTunes 12 (latest update), Intel Core i5 or Apple M1, M2, M3, 4 GB RAM