komplete kontrol does not work after firmware update?
After I updated the firmware on my KK, nothing worked anymore. Has anyone else have this issue?
db
Answers
-
Can you be more specific? What's stopped working? Did the firmware update complete successfully?
0 -
thanks. The firmware was updated successfully. Now, while everything lights up, absolutely nothing works. The buttons and knobs do nothing at all.
any suggestion? should I go back to the older firmware? not sure how to do that.
KK 3.3.4
db
0 -
Have you updated the software on your computer as well? I think there was an update to the hardware integration service and possibly other related software that was needed.
0 -
is that something in Native Access?
I updated KK from NA. Or is there something else on the website that I need to update?
0 -
It'll be in Native Access. It may be you already have it, but worth checking to see if it's there.
0 -
Now, while everything lights up, absolutely nothing works. The buttons and knobs do nothing at all.
Have you tried something simple such as checking if Midi is set to Midi 1 ?
0 -
Everything KK-related has been updated. Perhaps I need to find the older firmware.
thanks for your help
0 -
Everything KK - related has been updated. Perhaps I need to find the older firmware.
Did you check the Midi setting ? :
0 -
The Midi setting is already set to Midi 1. I don't think the issue is midi-related because it's the buttons on the KK that will not work and how it's connected to the computer seems irrelevant. I think its a problem with the firmware. Perhaps I need to revert to an older firmware.
db
0 -
it's the buttons on the KK that will not work and how it's connected to the computer seems irrelevant.
Thank you , and sorry , I misunderstood that I thought that you meant buttons as being used in a DAW.
If the buttons does not respond when being pressed physically and you have a suitable USB-C power supply attached then I think that you need to contact N.I. Hardware Support if it does not change after having been without power a few hours.
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
0 -
when you say everything - did you also update NI Hardware Connection Service? @Jeremy_NI
0 -
I think so. Would that have been in Native Access? then yes. Do I need to downgrade the Firmware?
Did you see that video? nothing works.
0 -
https://www.dropbox.com/scl/fi/c0wu8l9m9v3ccmwzym106/2025-01-11-11.42.03.mov?rlkey=i8fjdt3j9m08fvv1ti1zi2dc5&dl=0
0 -
this picture indicates the installation of the NI Hardware Connection Service and the version. Any other suggestions?
0 -
What computer are you using? And might you consider moving to macOS 13 or higher? 12 should still work, but is no longer officially supported.
Also - have you a support ticket open?
0
Categories
- All Categories
- 19 Welcome
- 1.4K Hangout
- 60 NI News
- 761 Tech Talks
- 4K Native Access
- 16.2K Komplete
- 2K Komplete General
- 4.2K Komplete Kontrol
- 5.6K Kontakt
- 1.6K Reaktor
- 373 Battery 4
- 831 Guitar Rig & FX
- 423 Massive X & Synths
- 1.2K Other Software & Hardware
- 5.6K Maschine
- 7.1K Traktor
- 7.1K Traktor Software & Hardware
- Check out everything you can do
- Create an account
- See member benefits
- Answer questions
- Ask the community
- See product news
- Connect with creators