Traktor Kontrol S4 MK3 - jog mode of 1 jog wheel is broken

kshlv

Hi everybody,

brand new, out of the box my Traktor Kontrol S4 MK3 jogs behave differently - right-hand side jog wheel when in jog mode has no top side sensor sensitivity (when I touch it from the very top, gray coloured area, not the black sides/edges). So it just nudges tempo, no scratch (when track playes, scratches only when track is stopped). If I press SHIFT it does NOT allow to scroll withing track (left jogwheel does allow).

How to make jog wheel bahve normally? Any way to reset it?
I have firmware 0.6.1, tried all settings of Kontrol 4MK3 in Traktor Pro 4 Settings.

lord-carlos

Sounds like a hardware defect to me. I would contact support. Or the shop where you bought it.

kshlv

anyway I can send it to NI to repair? Does NI provide the service? I bougth it year or so ago and no chance to return. It was just in my closet waiting full setup untill now))

lord-carlos

I think so.

But before you do that let us please check one last thing: When you touch the top of the jogs, and nothing else, does traktor get a midi signal indicator?

It's this one:

Looks slightly different on Traktor 4, but same place.

Make sure not to rotate the jog wheel when touching it.

Also, if you happen to live in the EU, I think you have a 2 year warranty of electronics.

kshlv

https://community.native-instruments.com/discussion/comment/202957#Comment_202957

thank you a lot for the idea! unfortunately, does not work - MIDI is not blinking when I touch righthand wheel from the top (for the left - it does). I tried many times, even holding the wheel. Seems like a hardware issue. Do you know how to send it to NI? I rised ticket. I am base in UAE.

lord-carlos

No, I don't have any experience with sending stuff for repair. I hope the support can help you :)